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Microsoft => Microsoft Windows => Windows XP => Topic started by: klenshin on March 22, 2011, 03:45:16 PM

Title: installing Java RunTime Version 6 Update 24 error
Post by: klenshin on March 22, 2011, 03:45:16 PM

hi
i cant install Java RunTime Version 6 Update 24 on windows XP PRO SP3
when i run setup its installation wizard pop up when i click install it, the wizard disappears and nothing happened and it wont continue installing.
i checked EVENT VIEWER. this error was logged

"Faulting application jre-6u24-windows-i586.exe, version 6.0.240.7, faulting module msctf.dll, version 5.1.2600.5512, fault address 0x00016c86."

please help me

Title: Re: installing Java RunTime Version 6 Update 24 error
Post by: patio on March 22, 2011, 05:12:27 PM

Travel back to the Java site and DLoad and run the Flash uninstaller...
Re-boot...DLoad a fresh version and install it.

Title: Re: installing Java RunTime Version 6 Update 24 error
Post by: klenshin on March 22, 2011, 07:42:18 PM

Flash uninstaller???
i downloaded adope flash player uninstaller and run it rebooted PC and  installed Java Runtime again. nothing happened.
there were not a the flash uninstaller in java site.
if there is it i couldnt find it. please give a download link.
this way seemed didnt work

please help me :(

Title: Re: installing Java RunTime Version 6 Update 24 error
Post by: jason2074 on March 22, 2011, 08:19:28 PM

Quote

faulting module msctf.dll

Read here-> http://support.microsoft.com/kb/943510 (http://support.microsoft.com/kb/943510)

Title: Re: installing Java RunTime Version 6 Update 24 error
Post by: soybean on March 22, 2011, 08:38:41 PM

Quote from: jason2074 on March 22, 2011, 08:19:28 PM

Read here-> http://support.microsoft.com/kb/943510 (http://support.microsoft.com/kb/943510)

Java isn't even mentioned in that article.   So, why cite it?  Also, I'm guessing patio intended to say get the Java uninstaller, not the Flash uninstaller. 

See http://www.java.com/en/download/faq/remove_olderversions.xml

Title: Re: installing Java RunTime Version 6 Update 24 error
Post by: jason2074 on March 22, 2011, 08:44:42 PM

Quote

Java isn't even mentioned in that article.   So, why cite it?

Yes it was not.

Quote

Faulting application jre-6u24-windows-i586.exe, version 6.0.240.7, faulting module msctf.dll, version 5.1.2600.5512, fault address 0x00016c86."

Title: Re: installing Java RunTime Version 6 Update 24 error
Post by: klenshin on March 23, 2011, 05:02:38 AM

i had uninstalled older version(version6 update 13) before. there is no installed version on my PC
i couldn't find any uninstaller app in java site. but i found in google "JAvaRa"and used it.
i still have my problem.

Title: Re: installing Java RunTime Version 6 Update 24 error
Post by: Linux711 on March 23, 2011, 10:47:47 AM

Here is an idea. Try renaming msctf.dll to something else you will remember. Do this in both C:\Windows\system32\dllcache and system32. Run the installer. Does it work now? If not, name them back.