Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: sherman454 on April 21, 2011, 05:22:30 PM

Title: Blank Screen
Post by: sherman454 on April 21, 2011, 05:22:30 PM

Sorry in advance if this is in the wrong section.

OK, so I'm on my Laptop (HP Compaq 6715s) basically i have gone to turn it in, it has shown everything it usually does but when it starts to load my main home screen, its a blank screen, my mouse is still there and i can move it, but nothing appears. It works fine if it is in safe mode, and I'm currently in VGA mode.
Also change the screen resolution it also goes blank. I have a look on line and nothing seems to work

I am running:

MS Windows XP Professional 32-bit SP3

Title: Re: Blank Screen
Post by: Geek-9pm on April 21, 2011, 05:47:00 PM

Remove any and all USB devices.and try again.

Title: Re: Blank Screen
Post by: JJ 3000 on April 21, 2011, 06:52:57 PM

What happens if you try "Last Known Good Configuration" from the advanced startup screen?

Title: Re: Blank Screen
Post by: sherman454 on April 22, 2011, 02:25:32 PM

Unplugging the USB's did not work.

The last good configure still has a black screen.

Title: Re: Blank Screen
Post by: Computer_Commando on April 22, 2011, 02:34:31 PM

Either drivers are corrupted or graphics chip has failed.

Title: Re: Blank Screen
Post by: JJ 3000 on April 22, 2011, 11:44:10 PM

Quote from: Computer_Commando on April 22, 2011, 02:34:31 PM

Either drivers are corrupted or graphics chip has failed.

I would say the driver is the culprit since it works in safe mode.


sherman454,


Log into safe mode with networking. Click here. (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3368539&prodNameId=3356623&swEnvOID=1093&swLang=13&mode=2&taskId=135&swItem=ob-90476-1)  and download a fresh copy of your video driver.

Install the driver and boot back into normal mode. Same problem?

Title: Re: Blank Screen
Post by: Computer_Commando on April 23, 2011, 12:24:48 PM

Quote from: JJ 3000 on April 22, 2011, 11:44:10 PM

I would say the driver is the culprit since it works in safe mode...

Not necessarily.  There's a recent thread where the card only worked in safe mode, would go blank in normal mode.  Drivers were updated, same result.  Card tried in different computer, same result.

Title: Re: Blank Screen
Post by: sherman454 on April 24, 2011, 05:28:40 AM

Quote from: JJ 3000 on April 22, 2011, 11:44:10 PM

I would say the driver is the culprit since it works in safe mode.


sherman454,


Log into safe mode with networking. Click here. (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3368539&prodNameId=3356623&swEnvOID=1093&swLang=13&mode=2&taskId=135&swItem=ob-90476-1)  and download a fresh copy of your video driver.

Install the driver and boot back into normal mode. Same problem?

It will not install, it says:
"setup did not find a driver compatible with your current hardware or operating system"

Title: Re: Blank Screen
Post by: JJ 3000 on April 24, 2011, 02:33:27 PM

Are you sure that you have a HP Compaq 6715s ?

Title: Re: Blank Screen
Post by: sherman454 on April 24, 2011, 04:11:04 PM

Yes, its wrote on it.

Title: Re: Blank Screen
Post by: subhashchy on April 24, 2011, 04:52:07 PM

goto safe mode and uninstall the video driver, reboot in normal mode and see if it boots up ?

If still problems  then try first disable all third party services from MSCOnfig and boot in normal mode. If it boots correctly, start 5 more services through MSConfig and reboot. Reboot until you find the faulty driver. time consuming :(.