Computer Hope

Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: nasroo7 on May 03, 2011, 04:05:01 PM

Title: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 04:05:01 PM
Hello everyone!


   My parents laptop was infected lately.
And the last virus was "Vista Security 2011"
So it said that the computer was infected, and it looks really like windows vista design! But before I clicked on anything, I checked on the task manager, and it was running under "yxu.exe"

I was able to use internet when windows was infected.
Malwabytes, and SuperAntiSpyware removed many things, but still the same problem :(
So, I checked online to see how I can remove it manually. I ended up here: http://www.spyware-review.net/remove-Vista-Security-2011/
And many other websites gave the same way to remove it.
Also, I didn't find all the keys.
I have Firefox, but didn't find it in the register.
I didn't find Datapew.exe, and PezFiles.
I didn't find all the folders that they asked to remove.
I only found only in AppData>Local >> yxu.exe ( I deleted it )


After I finished everything, I have no Internet access now!
In the "Network and Sharing Center" everything looks fine (Connected to rooter, and internet)
Windows Diagnose detects no problem.

But if I try to update Malwarebytes I have this error: PROGRAM_ERROR_UPDATING (12007, 0 WinHttpSendRequest)
I can't update Java, because it's telling me that I have to check my internet settings and remove any proxy.
On internet settings, there is no proxy.

I was running earlier "Free windows registry repair" and "RegPair"

I was reading this topic: http://www.computerhope.com/forum/index.php/topic,46313.0.html
I already did everything, except for the updates, since I can't access to internet.

I really don't know what to do now.
Someone had the same problem, and he solve it by CMD > netsh int ip reset

http://webcache.googleusercontent.com/search?q=cache:aFgRoDNYOgwJ:forums.malwarebytes.org/index.php%3Fshowtopic%3D73716+PROGRAM_ERROR_UPDATING+%2812007,+0+WinHttpSendRequest%29&cd=1&hl=en&ct=clnk&gl=us&client=firefox-a&source=www.google.com



I post the logs


Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 04:06:27 PM
Here is the last MalwareBytes log


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5363

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

5/3/2011 11:07:35 AM
mbam-log-2011-05-03 (11-07-35).txt

Scan type: Full scan (F:\|)
Objects scanned: 149988
Time elapsed: 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 04:07:22 PM
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/03/2011 at 03:15 PM

Application Version : 4.50.1002

Core Rules Database Version : 6980
Trace Rules Database Version: 4792

Scan type       : Complete Scan
Total Scan Time : 00:55:28

Memory items scanned      : 558
Memory threats detected   : 0
Registry items scanned    : 13813
Registry threats detected : 0
File items scanned        : 38880
File threats detected     : 0
Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 04:07:49 PM
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:38:56 PM, on 5/3/2011
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.19019)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\sniper.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe,
O1 - Hosts: ::1 localhost
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Broken Internet access because of LSP provider 'c:\program files (x86)\common files\pc tools\lsp\pctlsp.dll' missing
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Online Armor Helper Service (OAcat) - Unknown owner - C:\Program Files (x86)\Online Armor\OAcat.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bd5387da\STacSV64.exe (file missing)
O23 - Service: Online Armor (SvcOnlineArmor) - Unknown owner - C:\Program Files (x86)\Online Armor\oasrv.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9752 bytes
Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 04:12:42 PM
The laptop is a HP Pavilion dv5
with Windows Vista 64x
Internet Explorer 8.0.6001.19019
Firefox 4.0.1


I tried to give as much information, and I really don't know what to do now...
I hope someone can help me with this headache.
Thank you in advance :)
And I'm new here, so if I'm doing anything wrong (Posting in wrong place, not respecting a rule...) please let me know, and I will go back on the right track.

Thank you
Title: Re: Computer connected, but no Internet access
Post by: SuperDave on May 03, 2011, 04:33:28 PM
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
********************************************************
Please do not mess around in the Registry or run any Registry tools.
You will need to save this program using the above method.

Please download LSPFix (http://cexx.org/LSPFix.exe) © 2002-2006 Cexx.org.
Save it to your desktop.  Alternate download site available  here (http://download.bleepingcomputer.com/spyware/lspfix.zip)

Run LSPFix - Repair LSP Chain
PRINT these instructions... then disconnect from the Internet and close all browser windows.

Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 08:00:37 PM
Hello Dave !

   I just saw you reply! Thank you a lot!

I just did what you said. The computer is now restarting, so I let you know
Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 08:07:58 PM
now Internet is working fine ! :D

And now, because internet is working, "Online Armor Free" lunched automatically at start up, and did some updates, and is checking windows.
So, far:
   Checking the latest updates                     Passed
   Searching for known dangerous process  passed
   Exploring Start Menu     Needs attention
   Exploring autoruns        Needs attention
   Exploring System files    in progress...
Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 09:37:00 PM
It still on
Exploring system files         In progress...
   C:\... \*.dll


But i see some of the sames *.dll coming again for the third or fourth time so far...
Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on May 03, 2011, 10:29:12 PM
Finished.
Title: Re: Computer connected, but no Internet access
Post by: SuperDave on May 04, 2011, 11:51:22 AM
Good. We might as well run a few other scans to make sure it's clean.

Download ComboFix by sUBs from one of the below links.  Be sure to save it to the Desktop.

link # 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link # 2 (http://subs.geekstogo.com/ComboFix.exe)
If you are using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab
* Set to "Always ask me where to Save the files".

Close any open web browsers (Firefox, Internet Explorer, etc) before starting ComboFix.

Temporarily disable your anti-virus, and any anti-spyware real-time protection before performing a scan. Click this link (http://www.bleepingcomputer.com/forums/topic114351.html) to see a list of security programs that should be disabled and how to disable them.

Right-click combofix.exe and select Run as Administrator and follow the prompts.
When finished, ComboFix will produce a log for you.
Post the ComboFix login your next reply.

NOTE: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

Remember to re-enable your anti-virus and anti-spyware protection when ComboFix is complete.
*****************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1 (http://screen317.spywareinfoforum.org/SecurityCheck.exe)
Link 2 (http://screen317.changelog.fr/SecurityCheck.exe)

* Unzip SecurityCheck.zip and a folder named Security Check should appear.
* Open the Security Check folder and double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
Title: Re: Computer connected, but no Internet access
Post by: nasroo7 on September 11, 2011, 11:02:55 AM
Hi!

Thanks a lot for your help! I tried everything you told me, but few hours later, the Hard drive quit working!
So, I replaced it by a new one.

That's why I didn't reply after your last post.

Thank you a lot for everything !
Title: Re: Computer connected, but no Internet access
Post by: SuperDave on September 11, 2011, 11:19:25 AM
Quote from: nasroo7 on September 11, 2011, 11:02:55 AM
Hi!

Thanks a lot for your help! I tried everything you told me, but few hours later, the Hard drive quit working!
So, I replaced it by a new one.

That's why I didn't reply after your last post.

Thank you a lot for everything !
HDD's have been known to do that once in a while.
You're welcome.