Computer Hope
Hardware => Hardware => Topic started by: FrozenPhoenix on July 23, 2011, 09:01:47 PM
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Hi, my name is Sean and my laptop has been having some troubling issues the last few weeks. Before I explain the problem, I'll give you the specs of my laptop. It is a Compaq Presario CQ61, with 3GB of RAM, 250GB HDD, 2.10GHz Processor, and runs Windows 7 Home Premium.
I'm going to give a lot of details so that it's easier for you guys to understand the issue :P
Ok so here's the problem. It all started a few months ago when I noticed while using my laptop one day that when I plugged it into the charger, the charging symbol that would normally show up on the battery symbol did not show up. It still charged normally, but I thought it was odd. Later that week, my laptop stopped charging as fast as it used to. I would plug it in and it would take twice as long to charge to full power than it normally would. Sometimes it wouldn't even charge at all, it would just stay at it's current power level. That didn't make much of a difference to me, so skip forward a few months.
About a week ago, I was using my laptop to listen to some music and suddenly without warning, it shut down. It shut down in a manner as if I had pulled the battery out. When i tried to turn it back on, the battery symbol flashed 3 times and turned on and worked like normal for the next couple of days.
3 days ago, the same thing happened again, but when I tried to turn it back on, I got a BSOD. Once the BSOD disappeared off the screen, it continued to start up and worked like normal again.
Last night, it shut down randomly again, and I got another BSOD. The difference this time is that after the BSOD disappeared off the screen, my laptop shut down while starting up. This happened 3 times (BSOD followed by a shutdown) until it FINALLY turned on. I got this message on the windows error reporting message box that showed up.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A0061FA0F0
BCP2: 0000000000000000
BCP3: FFFFFFFFC0000001
BCP4: 0000000000100858
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\072311-23290-01.dmp
C:\Users\Sean\AppData\Local\Temp\WER-83912-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
If someone could make sense of the problem and the BSOD information, it would help. If there is anything else I can add to the problem to help feel free to tell me :P
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Run this & post results here. http://www.nirsoft.net/utils/blue_screen_view.html
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I have never used that program before, so I hope I did this right :P
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Dump File : 072311-23290-01.dmp
Crash Time : 7/23/2011 1:16:35 AM
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : fffff8a0`061fa0f0
Parameter 2 : 00000000`00000000
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00100858
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072311-23290-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 274,512
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Dump File : 072011-28891-01.dmp
Crash Time : 7/20/2011 2:25:13 PM
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : fffff8a0`0072a5c0
Parameter 2 : 00000000`00000000
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00100858
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072011-28891-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 274,512
==================================================
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Dump File : 071911-35958-01.dmp
Crash Time : 7/19/2011 12:14:47 AM
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : fffff8a0`01dbd610
Parameter 2 : 00000000`00000000
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00100858
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071911-35958-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 275,880
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What happens when you run it with the battery removed and the AC adapter plugged in?
When was the last time you blew the dust out with a can of compressed air?
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I have tried running the laptop without the battery and only the AC adapter, and got no power at all.
To be honest, I don't think I've ever blown the dust out of the inside of the laptop. I've had it for a little over a year, and about 6 months ago I had to have it fixed for an unrelated issue and they said they blew out the dust for me. Is there a specific way to do this without harming it?
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Try this Microsoft Support http://support.microsoft.com/kb/156669 (http://support.microsoft.com/kb/156669)