Computer Hope
Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: robinloveu1 on July 29, 2011, 11:12:07 AM
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hello guys,
I am having trouble to log in my window 7 whenever i try turn on my dell laptop Latitude D620 welcome screen freeze no mouse cursor and keypad work. please help me to sort out this issue . i believe its a virus because i was using my Facebook and some one send me link when i clicked it suddenly a small window pop up and was saying remove virus when I clicked laptop restart itself after that this thing happened . I need your precious help please help me. thank you so much
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Go to this link to create a Rescue CD (http://evilfantasy.wordpress.com/2009/05/06/rescue-cds/) or to this site to create a Rescue USB (http://evilfantasy.wordpress.com/bitdefender-rescue-usb/). Carefully follow all the instructions for whichever method you choose.