Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: missy82165 on July 30, 2011, 07:15:14 PM

Title: BSOD cannot start windows
Post by: missy82165 on July 30, 2011, 07:15:14 PM

I have been running a Dell 530S for almost 4 years with vista, four days ago i installed windows updates through the windows update program installed on my computer. three days ago i received the first BSOD with the following error MEMORY_MANAGEMENT, since then i have been unable to start windows even in safe mode. I get several different BSOD messages including BAD_POOL_CALLER, PAGE_FAULT_IN_NONPAGED_AREA, IRQL_NOT_LESS_OR_EQUAL. I have run a boot system test (F12) on the partition the extended test (3 hours)with no errors, Memory test came back with a memory compare error, I need to know what to do next.

Title: Re: BSOD cannot start windows
Post by: patio on July 30, 2011, 07:25:16 PM

If the BSOD's are random in order and headings...as it appears they are that points to 2 possible culprits...
PSU or RAM.

Borrow a known good PSU of the same or greater wattage and swap it in there overnite...

For the RAM DLoad MemTest and follow the info at their site for creating a bootable CD...
Let it run at least 2 hours...

Sounds like bad RAM to me though...

Title: Re: BSOD cannot start windows
Post by: missy82165 on July 30, 2011, 08:10:21 PM

Running MemTest86 version 4.0 now it is showing all test failing over 50000 errors and only running 15 minutes. This doesn't seem right

Title: Re: BSOD cannot start windows
Post by: patio on July 31, 2011, 05:51:03 AM

You have at least 1 stik of bad RAM.

Title: Re: BSOD cannot start windows
Post by: missy82165 on July 31, 2011, 08:17:38 AM

i have 4 memory sticks Dell help says before i remove 2 and 4 i need to take out the battery and a PCI 16 card is this neccessary, or can i just remove the memory cards and test them individually in slot 1

Title: Re: BSOD cannot start windows
Post by: missy82165 on July 31, 2011, 12:53:47 PM

after running memtest86 i removed a bad memory stick and all is well now thanks for all the help.

Title: Re: BSOD cannot start windows
Post by: Computer_Commando on July 31, 2011, 01:16:19 PM

Are you sure it's the memory module or not just a bad slot or dust in the slot?
BTW, RAM Slot#1 (Item 3 in the pic) is the one closest to the CPU.
(http://support.dell.com/support/edocs/systems/insp530s/en/OM/HTML/sepang37.jpg)
See memory install guidelines in link below.
http://support.dell.com/support/edocs/systems/insp530s/en/OM/HTML/parts.htm#wp1184332