Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: geetarzan69 on August 20, 2011, 01:59:13 PM

Title: Windows Explorer/Taskbar won't open anything, freezes up
Post by: geetarzan69 on August 20, 2011, 01:59:13 PM

I just recently had a blue screen of death, kernal page dump, didn't have enough time to get the error code but never had it ever before. Had to shut down my whole computer, then when I try to load windows back up, I log in and as soon as I try to open a program from the taskbar or desktop, the blue circle waiting icon appears next to the mouse point, then it'll just hang there. Always have to shut off my PC, not even alt+ctrl+del will work. Does anyone have any ideas on what I can do? I'm running in safe mode at the moment and the problem doesn't exist there. I'm running Windows 7 Ultimate 32 bit. I've already tried a clean boot, and ran Malwarebytes but still nothing solved yet. Any help would be greatly appreciated, thanks!

Title: Re: Windows Explorer/Taskbar won't open anything, freezes up
Post by: Allan on August 20, 2011, 02:10:05 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Title: Re: Windows Explorer/Taskbar won't open anything, freezes up
Post by: geetarzan69 on August 20, 2011, 02:26:35 PM

Thanks for the suggestion Allan, however I ran the program and no minidump files exist, the folder isn't even there...so I'm assuming perhaps my computer is configured to not save bsod errors in the minidump.  Anything else you can suggest?  I know it's really tough not knowing what the problem is...but I appreciate any help!

Title: Re: Windows Explorer/Taskbar won't open anything, freezes up
Post by: Allan on August 20, 2011, 02:27:55 PM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Did you run a full scan with your anti virus app?

Title: Re: Windows Explorer/Taskbar won't open anything, freezes up
Post by: geetarzan69 on August 20, 2011, 02:47:56 PM

I haven't installed anything new since the problem started occuring.  However I did download a .rar file that had many other .rar folders within it, and I was in the middle of extracting all of that when the bsod occurred.  I use 7zip for unraring files so perhaps it has something to do with that?

Title: Re: Windows Explorer/Taskbar won't open anything, freezes up
Post by: Allan on August 20, 2011, 02:51:39 PM

Quote from: Allan on August 20, 2011, 02:27:55 PM

2) Did you run a full scan with your anti virus app?

Title: Re: Windows Explorer/Taskbar won't open anything, freezes up
Post by: geetarzan69 on August 20, 2011, 02:56:49 PM

Ah yes sorry, I did run an entire scan with Malwarebytes, and AVG, is there another virus scanner I should try?  Both scans returned 0 threats/problems

Title: Re: Windows Explorer/Taskbar won't open anything, freezes up
Post by: Allan on August 20, 2011, 03:00:58 PM

Please do what you have to do to generate the blue screen error and copy and post the entire contents of that screen. Thank you.

Title: Re: Windows Explorer/Taskbar won't open anything, freezes up
Post by: geetarzan69 on August 20, 2011, 04:00:40 PM

I've tried a couple programs to try and find out the bsod error however I don't think it was copied or recorded to my computer, so I would have to wait until I get it again to know what the details would be.  So for now I am just going to have to run in safe mode unless I figure out a fix.