Computer Hope

Software => Computer software => Topic started by: Clifford on August 22, 2011, 06:26:12 AM

Title: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: Clifford on August 22, 2011, 06:26:12 AM

Hi, hopefully the title kind of explains the general situation.  I have a Compaq Presario C500 Laptop with Vista Home edition installed (Intel Celeron M CPU 1.86 GHz/1.50 GB Ram/Vista SP 2. 
I've been trying to update my Adobe Reader 8 to a version 9 or 10.  However, each and every time I try to install either, I receive 3 error messages (1 of them stating the following: "Error 1402. Could not open key.  HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Sequence\DefaultIcon.  Verify you have sufficient access to that key, or contact your support personnel." 
The second message states: "Error 1402. Could not open key.  HKEY_LOCAL_MACHINE\Software\Classes\PDFShellServer.PDFShellInfo2.1\CLSID.  Verify you have sufficient access to that key, or contact your support personnel."
The final error message states: "This file does not have a program associated with it for performing this action.  Create an association in the Set Associations control panel."
This also happens when I try to completely uninstall Adobe Reader 8 as well.  Can anyone help me?  Thanks!

Title: Re: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: Computer_Commando on August 22, 2011, 06:31:44 AM

http://kb2.adobe.com/cps/329/329137.html

Title: Re: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: Clifford on August 22, 2011, 06:35:51 AM

Thanks for replying - I've tried that page.  The problem is when I get to this section: 3.Back up your current Registry file:
a.In the Registry Editor dialog box, choose File > Export
b.Type a name for the file and choose the location. No matter what I type for a file name, it won't accept it.

Title: Re: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: soybean on August 23, 2011, 07:19:51 AM

Did you uninstall version 8 before trying to install a later version?

Title: Re: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: freeforall on August 24, 2011, 02:06:36 AM

This is one of the reason I am not happy with Adobe products. They slow down PC speed and also difficult to remove from system. They act like a virus. So know I am using another PDF editor named as classic PDF reader.

It works great.

Title: Re: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: soybean on August 24, 2011, 09:25:49 AM

Quote from: freeforall on August 24, 2011, 02:06:36 AM

I am using another PDF editor named as classic PDF reader.

Can you provide a link to "classic PDF reader"?  I did a search but don't anything that clearly looks like a PDF reader for a Windows PC.

Title: Re: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: TulsaRose on August 25, 2011, 04:43:44 AM

I uninstalled Adobe Reader as it was a huge resource hog.  Downloaded and installed the free Nitro PDF Reader and I'm very happy with it.  http://www.nitroreader.com/

You might consider switching to an alternative program for reading PDF files.  Another free program that is highly recommended is Sumatra PDF Viewer.  Read the CNet review and download here:
http://download.cnet.com/Sumatra-PDF-Viewer/3000-10743_4-11921508.html

Title: Re: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: soybean on August 25, 2011, 07:30:13 AM

Foxit Reader (http://www.foxitsoftware.com/Secure_PDF_Reader/) also is a great alternative to Adobe Reader.

Title: Re: Adobe Reader 8 will not update to Adobe Reader 9 or 10 - also will not uninstall
Post by: patio on August 25, 2011, 07:36:28 PM

Quote from: soybean on August 25, 2011, 07:30:13 AM

Foxit Reader (http://www.foxitsoftware.com/Secure_PDF_Reader/) also is a great alternative to Adobe Reader.

Out of all suggested ...it's the best...smallest footprint and just *censored* good...