Computer Hope

Hardware => Drivers => Topic started by: LadyViolet on November 04, 2011, 12:34:25 PM

Title: Can't connect to the internet / Driver/Update issue?
Post by: LadyViolet on November 04, 2011, 12:34:25 PM
I'm unable to connect to the internet from my laptop. I've done all the basic modem-end troubleshooting, checked that my network cards and adaptive devices are turned on, and reset my IP a few times, but neither wireless nor wired connections seem to be working. I had heard of a Vista update/network driver compatibility issue, through some friends, but I truthfully have no clue.

I'm working with a Toshiba Satellite A135, running Windows Vista 32-bit Home Premium (Service Pack 2), with Intel(R) PRO/Wireless 3945ABG Network Connection for my wireless, and Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0) for hardwired ethernet. (And, no, I'm not trying to use both at the same time XD )
Title: Re: Can't connect to the internet / Driver/Update issue?
Post by: Linux711 on November 04, 2011, 01:19:53 PM
post your ipconfig /all

open command prompt
type cd desktop
type ipconfig /all > results.txt
find the results file on your desktop
copy and paste the contents to your next post
Title: Re: Can't connect to the internet / Driver/Update issue?
Post by: LadyViolet on November 04, 2011, 01:36:15 PM
Windows IP Configuration

   Host Name . . . . . . . . . . . . : Laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection
   Physical Address. . . . . . . . . : 00-19-D2-42-BE-F8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
   Physical Address. . . . . . . . . : 00-16-D4-90-A9-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

... That looks... odd. Suggestions?
Title: Re: Can't connect to the internet / Driver/Update issue?
Post by: truenorth on November 05, 2011, 11:33:24 AM
Doing some research on your behalf related to the notation " Media disconnected" which appears twice in your post and i suspect is at the root of your problem i found the web site below which does address that issue. The one entry in the post by "john 3593 " may be of considerable relevance. Please review the item and see if it can help you resolve your issue.
http://www.anetforums.com/posts.aspx?ThreadIndex=29913
truenorth