Computer Hope
Software => Internet browsers => Topic started by: AXEMAN on September 10, 2005, 05:13:22 PM
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I have 3 user accounts on my system. Me , my wifes and a guest account. When were logged in to my wifes account and try to access any video over the Internet I get a window pop up telling me IE encountered a error and needs to shut down. This does not happen on the other 2 accounts. They work fine. I tried adjusting all the setting I could think of. What could be causing this only one one account. I am Firewalled, have virus protection, pop up blocker and anti-spy ware. I ran scans on everything and shut everything down. This didn't help.
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AXEMAN, I'm going to save you time and frustration... Switch browsers... You will be much happier... Personally, I like MSN Explorer (free). YOu can download it here... http://www.download.com/MSN-Explorer/3000-2104_4-10119669.html?tag=lst-0-6 ... I use a different version, but this one works just as well.... Also, here is a more popular browser called Mozilla Firefox (also free). You can download it here... http://www.mozilla.org/products/firefox/ ... IE is probably the worst browser around. It may never get fixed... :-/ Try switching. ;)
[glb]Flame[/glb]
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Exactly what kind of protection do you have?
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I have Cox Security Suite which is provided through my provider Cox High Speed Internet. Authentiem is the company that provides the service.
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I agree with Flame...switch browsers...
but if you don't want to do that...
all I can ask is: What version of IE is installed? Is it up-to-date?
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Version 6. Yes it's up to date.
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Version 6. Yes it's up to date.
what is her security setting?
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Medium. I've changed it, still won't work.
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:o Well...
I really don't know what to say...
I still suggest that you upgrade to Firefox. It is more advanced, and has a higher security level than IE. It has some awesome features too.
But, back to the problem. -- All I can suggest is Reinstalling IE. Is the video trying to play using Windows Media Player?
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Yes WMP. I use Windows Pro Corp. Isn't IE a component of that? How would I uninstall and re-install just IE?
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Okay..well..this brings me back to the age old question. Is WMP updated? IE and WMP TRY and operate seamlessly, so if there is a problem with one, there is gonna be a problem with the other.
You necessarily wouldnt have to uninstall the current IE, just try downloading it from Microsoft. I have never tried it, so I am not sure that it will work. But I don't believe that it would be a problem.
However, if you want to uninstall the old IE, just go to
Control Panel
Add or Remove Programs..
And along the side, click on "Add/Remove Windows Components"
Find IE
Uncheck it
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Yes WMP and IE and everything is up to date. OK this may sound stupid but....That's how I thought you removed IE. I did that and was still able to surf the web...how's that!
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I have Cox Security Suite which is provided through my provider Cox High Speed Internet. Authentiem is the company that provides the service.
Never heard of.
Virus scanners
AVG Free (http://free.grisoft.com/doc/1)
-- Anti virus scanner
Trend Micro Housecall (http://housecall.trendmicro.com/)
-- Online anti virus scanner.
Anti spy/malware
Microsoft Antispyware (http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en)
-- Anti spyware scanner. Windows XP Home and Professional only.
Spybot Search & Destroy (http://www.safer-networking.org/en/mirrors/index.html)
-- Anti spyware scanner
Adaware SE Personal (http://www.lavasoftusa.com/software/adaware/)
-- Anti spyware scanner
Firewalls
Use both a hardware and software firewall.
Be advised as dual software firewalls may cause problems
ZoneAlarm Free (http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp)
-- Free firewall - more user friendly
Sygate Personal (http://smb.sygate.com/products/spf_standard.htm)
-- Free firewall - more configuration options
Removal tools
The following files are not substitutes for the ones described above.
They are either diagnostic tools or removal tools for malware of a certain kind
HijackThis (http://www.merijn.org/files/hijackthis.zip)
-- Manual malware remover. Post the HijackThis log generated only if requested!
McAfee Stinger (http://vil.nai.com/vil/stinger/)
-- Virus removal tool. No substitute for a fully functional virus scanner!
CWshredder (http://www.intermute.com/spysubtract/cwshredder_download.html)
-- CoolWebSearch removal tool. Widely known and persistant Hijacker.
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I've used all the available tools. I am Firewalled. No virus, no spyware/adware was found when scanned. I have privacy service, pop up blockers, banner blockers.
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Are the following articles of any use:
Troubleshooting Internet Explorer 6 (http://www.microsoft.com/resources/documentation/ie/6/all/reskit/en-us/part7/z02ie6rk.mspx)
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;318378)
Description of the Internet Explorer Repair Tool (http://support.microsoft.com/default.aspx?scid=kb;en-us;194177)
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No use. There's apparently a file or applacation that's only on my wife's user. I need to know how to get to it to delete it.
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No use. There's apparently a file or applacation that's only on my wife's user. I need to know how to get to it to delete it.
Uninstall Internet Explorer completely and remove all plug-ins.
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IE uninstalled...all plug-ins gone
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IE uninstalled...all plug-ins gone
Now reinstall Internet Explorer.
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It's re-installed. Logged on to my wifes user, still no video.
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This is the error sig: AppName: iexplorer.exe AppVer: 6.0 2900.2180 ModName: Wininet.dll ModVer: 6.0 2900.2713 Off Set: 0007938b
Files: C:\DOCUME~1\DEANIE\LOCALS~1\TEMP\e39a_appcompat.txt
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Try emptying your temp folder under C:\Windows\Temp.
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Did that, didn't work.
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Thanks to everyone who tried to help. I'm going to explore some other avenues. ;D
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Thanks to everyone who tried to help. I'm going to explore some other avenues. ;D
Such as?