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Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: martinlongbow on January 15, 2012, 11:11:11 PM

Title: windows 7 64 bit does not shut down
Post by: martinlongbow on January 15, 2012, 11:11:11 PM

hi, new user here. i searched the forums but did not solve my problem. When i shut down my pc, it does not shutdown, i see the blue screen with shutting off message but it stays around 5 minutes and then a blue screen of death comes with all the error messages. i restart using the power button it restarts but the same scenario repeats. i tried to apply other suggestions on registry like not clearing registry etc.. but did not help.

this started like 1 day ago, i did sytem restore back to last week but also did not help. one more thing since this issue started, when i restart my pc, after welcome message the screen goes black for aorund a minute i can move the cursor but that is it. after a  minute the desktop comes back and everything is normal. i did virus scan nothing

thanks alot for the help

Title: Re: windows 7 64 bit does not shut down
Post by: martinlongbow on January 15, 2012, 11:21:37 PM

adding the error message from event log. i searched for this kernel power error but couldnt find much other than it is related to system can not shut itself down


System

  - Provider

   [ Name]  Microsoft-Windows-Kernel-Power
   [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
 
   EventID 41
 
   Version 2
 
   Level 1
 
   Task 63
 
   Opcode 0
 
   Keywords 0x8000000000000002
 
  - TimeCreated

   [ SystemTime]  2012-01-16T05:51:29.961607800Z
 
   EventRecordID 160073
 
   Correlation
 
  - Execution

   [ ProcessID]  4
   [ ThreadID]  8
 
   Channel System
 
   Computer Tanerb-PC
 
  - Security

   [ UserID]  S-1-5-18


- EventData

  BugcheckCode 0
  BugcheckParameter1 0x0
  BugcheckParameter2 0x0
  BugcheckParameter3 0x0
  BugcheckParameter4 0x0
  SleepInProgress false
  PowerButtonTimestamp 0

Title: Re: windows 7 64 bit does not shut down
Post by: truenorth on January 16, 2012, 08:01:23 AM

Have a look at this site. It does provide a solution. Given that it is a Microsoft site you are assured that it has credibility. Please report back after trying the effective suggestion to tell us if it worked for you.
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-will-not-shut-down-or-restart-my/4bc73fdb-612b-416e-baa8-785b099b641c
good luck,truenorth

Title: Re: windows 7 64 bit does not shut down
Post by: Allan on January 16, 2012, 08:03:45 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Title: Re: windows 7 64 bit does not shut down
Post by: martinlongbow on January 16, 2012, 08:05:27 PM

here it is

================================================
Dump File         : 011512-33555-01.dmp
Crash Time        : 1/15/2012 10:38:09 PM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x1000009f
Parameter 1       : 00000000`00000004
Parameter 2       : 00000000`00000258
Parameter 3       : fffffa80`09d83040
Parameter 4       : fffff800`04ba1510
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f4da
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor         : x64
Crash Address     : ntoskrnl.exe+7f4da
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\011512-33555-01.dmp
Processors Count  : 12
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 577,928
==================================================

==================================================
Dump File         : 011512-36473-01.dmp
Crash Time        : 1/15/2012 9:29:40 PM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x1000009f
Parameter 1       : 00000000`00000004
Parameter 2       : 00000000`00000258
Parameter 3       : fffffa80`09d64040
Parameter 4       : fffff800`04b93510
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f4da
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor         : x64
Crash Address     : ntoskrnl.exe+7f4da
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\011512-36473-01.dmp
Processors Count  : 12
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 655,184
==================================================