Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: Wuai Bel Ree on February 04, 2012, 07:49:04 PM

Title: I get a blue screen every hour
Post by: Wuai Bel Ree on February 04, 2012, 07:49:04 PM: About every hour I get a blue screen with a bunch of white text going on about whatever. I checked the Event Viewer and went to System where I saw an Error entry that read this:

Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7000
Date:      2/4/2012
Time:      8:32:06 PM
User:      N/A
Computer:   COMPUTER1
Description:
The MCSTRM service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Can someone help solve this?
Title: Re: I get a blue screen every hour
Post by: Computer_Commando on February 04, 2012, 08:10:41 PM: Nirsoft Blue Screen View (http://www.nirsoft.net/utils/blue_screen_view.html)
Title: Re: I get a blue screen every hour
Post by: Wuai Bel Ree on February 04, 2012, 09:15:59 PM: I've tried it. It told me I'm missing a .dll file or two, yet when I tried to download new files I was asked if I wanted to replace the file that already existed. It's saying I don't have the files, but I'm being told I do.
Title: Re: I get a blue screen every hour
Post by: Computer_Commando on February 05, 2012, 05:33:49 AM: Can you copy & paste the results here? The driver may not be corrupt, but the device it is accessing may be defective.
Title: Re: I get a blue screen every hour
Post by: Allan on February 05, 2012, 05:34:50 AM: Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
Title: Re: I get a blue screen every hour
Post by: Computer_Commando on February 05, 2012, 05:46:50 AM: Thanks, Allan. I couldn't remember the detailed instructions.
Title: Re: I get a blue screen every hour
Post by: Wuai Bel Ree on February 05, 2012, 02:40:50 PM: Errm, this?

==================================================
Dump File : Mini020512-01.dmp
Crash Time : 2/5/2012 1:06:05 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xe219f261
Parameter 3 : 0xf5d6a904
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+12b5a8
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0231
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020512-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020412-03.dmp
Crash Time : 2/4/2012 8:30:35 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xe39bf661
Parameter 3 : 0xba258904
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+12b5a8
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0231
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020412-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020412-02.dmp
Crash Time : 2/4/2012 4:41:45 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xe1208121
Parameter 3 : 0xeb695904
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+12b5a8
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0231
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020412-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020412-01.dmp
Crash Time : 2/4/2012 3:58:06 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xe42ae661
Parameter 3 : 0xf6484904
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+12b5a8
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0231
Processor : 32-bit
Crash Address :
Stack Address 1 : ati3duag.dll+12b5a8
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020412-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini123011-01.dmp
Crash Time : 12/30/2011 11:59:49 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xe12dd121
Parameter 3 : 0xb7827904
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+12b5a8
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0231
Processor : 32-bit
Crash Address :
Stack Address 1 : ati3duag.dll+12b5a8
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini123011-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini112911-05.dmp
Crash Time : 11/29/2011 11:37:07 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xfffffffe
Parameter 2 : 0x00000000
Parameter 3 : 0xf6fb8fcd
Parameter 4 : 0x00000000
Caused By Driver : HSFHWBS2.sys
Caused By Address : HSFHWBS2.sys+23fcd
File Description : HSF_HWB2 WDM driver
Product Name : SoftK56 Modem Driver
Company : Conexant Systems, Inc.
File Version : 7.12.09
Processor : 32-bit
Crash Address : HSFHWBS2.sys+23fcd
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini112911-05.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================
Title: Re: I get a blue screen every hour
Post by: Allan on February 05, 2012, 02:53:10 PM: Did you recently update the driver for your ATI display adapter? If so, please roll back to the previous version. If not, please go to the ATI website and download and install the current driver for your card
Title: Re: I get a blue screen every hour
Post by: Computer_Commando on February 05, 2012, 04:19:05 PM: Looks like he still has a dial-up modem in there. If it's a desktop, try removing the card.
Title: Re: I get a blue screen every hour
Post by: Wuai Bel Ree on February 05, 2012, 05:19:54 PM: Quote from: Allan on February 05, 2012, 02:53:10 PM
Did you recently update the driver for your ATI display adapter? If so, please roll back to the previous version. If not, please go to the ATI website and download and install the current driver for your card
Couldn't find any driver updates to begin with. :-\

Why do you bring up the dial-up modem? I don't think I use it anymore.
Title: Re: I get a blue screen every hour
Post by: Computer_Commando on February 06, 2012, 12:21:38 PM: Quote from: Wuai Bel Ree on February 05, 2012, 05:19:54 PM
...Why do you bring up the dial-up modem? I don't think I use it anymore.
I've seen many of them go bad & cause problems.
Title: Re: I get a blue screen every hour
Post by: Allan on February 06, 2012, 01:20:55 PM: The modem has nothing to do with anything.

What do you mean you couldn't find driver updates to begin with?
Title: Re: I get a blue screen every hour
Post by: Wuai Bel Ree on February 06, 2012, 03:13:03 PM: I was trying to make a catch-all sentence. Guess I didn't do a good job. :P

I mean I haven't been able to find any new drivers, so I wouldn't be able to rollback or update. I tried a search before I came here for help, but it wasn't fruitful.
Title: Re: I get a blue screen every hour
Post by: Allan on February 06, 2012, 03:16:14 PM: Go to the ATI website and download and install the most current driver for your video card.
Title: Re: I get a blue screen every hour
Post by: Wuai Bel Ree on February 06, 2012, 08:15:01 PM: That's what I already tried to do, but I couldn't find where to get it.

EDIT: Aha! Finally found it. Thanks for the feedback everyone. Problem solved!
Title: Re: I get a blue screen every hour
Post by: Computer_Commando on February 07, 2012, 05:01:57 AM: Quote from: Allan on February 06, 2012, 01:20:55 PM
The modem has nothing to do with anything...
Then, why would it be listed in the dump file?
Title: Re: I get a blue screen every hour
Post by: Allan on February 07, 2012, 06:05:12 AM: Quote from: Computer_Commando on February 07, 2012, 05:01:57 AM
Then, why would it be listed in the dump file?
That was from November.

We seem to be in good shape right now.