Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: chetthizzle on March 01, 2012, 02:28:26 AM
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Greetings,
I kept getting the bsod and did not know what to do so I used the factory restore disc that came with my computer after backing up my files. However even after restoring my cpu back to its original configuration I still encountered the bsod when I played my favorite Microsoft's FSX. I have included my system specs, who crashed report, bluescreenview, and minitoolbar report. Not that I am a techy at all but just have read what others who have had the same problem been ask to do so I did those and have posted them below. Please help.
HP-Pavilion
Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
System Model m9500y
System Type x64-based PC
Processor AMD Phenom™ 9750 Quad-Core Processor, 2400 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.99 GB
Available Physical Memory 5.93 GB
Total Virtual Memory 19.7 GB
Available Virtual Memory 17.6 GB
Page File Space 12.0 GB
bluescreenview
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Dump File : Mini022812-02.dmp
Crash Time : 2/28/2012 1:33:29 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`022e6f25
Parameter 3 : fffffa60`0b4dfa30
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022812-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 278,952
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Dump File : Mini022812-01.dmp
Crash Time : 2/28/2012 1:31:27 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff4c0`18ae0271
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`022eae09
Parameter 4 : 00000000`00000007
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022812-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 279,528
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Dump File : Mini022712-01.dmp
Crash Time : 2/27/2012 6:24:10 PM
Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code : 0x000000be
Parameter 1 : fffff800`02418000
Parameter 2 : 80000000`02418121
Parameter 3 : fffffa60`0ed32ac0
Parameter 4 : 00000000`0000000b
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022712-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 283,312
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Dump File : Mini022512-01.dmp
Crash Time : 2/25/2012 5:04:16 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`020b3d0a
Parameter 3 : fffffa60`1093a2e0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022512-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 287,800
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msconfig services (after hiding Microsoft services)
AMD Raidxpert
comcast antispyware
apple mobile device
bonjour service
game consoleservice (Stopped)
hp health check service
hp easy backup button service
installdriver table manager (Stopped)
constant guard protection service
ipod service (stopped)
CA PEst Patrol realtime protection
Lightscribeservice Direct Disc labeling servie
norton security suite
nvidia display driver service
nvidia update servie daemon
nvidia sterioscopic 3d driver service
who crashed report
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Welcome to WhoCrashed (HOME EDITION) v 3.03
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This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.
Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. If will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
To obtain technical support visit www.resplendence.com/support
Click here to check if you have the latest version or if an update is available.
Just click the Analyze button for a comprehensible report ...
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Home Edition Notice
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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which also allows analysis of crashdumps on remote drives and computers on the network and offers a range of additional features.
Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
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System Information (local)
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computer name: KILUMINATI-PC
windows version: Windows Vista Service Pack 2, 6.0, build: 6002
windows dir: C:\Windows
CPU: AuthenticAMD AMD Phenom™ 9750 Quad-Core Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 8580710400 total
VM: 2147352576, free: 1971822592
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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sun 2/26/2012 10:29:36 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800020BB98E, 0xFFFFFA600F8272E0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown SYSTEM_SERVICE_EXCEPTION
On Sun 2/26/2012 12:47:48 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini022512-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A490)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800020B3D0A, 0xFFFFFA601093A2E0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
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Conclusion
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2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
unknown
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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I ran a test at pcpitstop here is the url to my test results http://www.pcpitstop.com/betapit/sec.asp?conid=24820177 (http://www.pcpitstop.com/betapit/sec.asp?conid=24820177)
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I wouldn't rely on a PCPitstop report on 1 of my PC's so i won't recommend it here...
Here's what i'd do...travel to the HP site and DLoad and re-install all drivers...MBoard chipset drivers 1st.
If the issues persist after that DLoad and run MemTest to see if the RAM is the culprit.
Best of Luck and let us know...
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Blue screen error number is !