Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: dcoyner on April 13, 2012, 02:05:42 PM

Title: Computer wont log off
Post by: dcoyner on April 13, 2012, 02:05:42 PM

I am not sure I am in the right place My daughter has a Dell 1545 Inspiron laptop.  It has been having issues off logging off.   I have tried the FN key and it worked a couple of time  now it is stuck on logging off and wont completely log off.  I saw one thing on here that sent me to a micro-soft page, but the problem is I cant get on the computer because it wont log off.

Title: Re: Computer wont log off
Post by: cervantes100 on April 13, 2012, 07:07:06 PM

You need to run a diagnostics check on the system you have. When restart hit F12 and boot to diagnostics. Mainly run the check on the memory and hard drive.

Title: Re: Computer wont log off
Post by: reddevilggg on April 14, 2012, 10:39:12 AM

Quote from: cervantes100 on April 13, 2012, 07:07:06 PM

You need to run a diagnostics check on the system you have. When restart hit F12 and boot to diagnostics. Mainly run the check on the memory and hard drive.

If you have windows 7. 

Quote from: dcoyner on April 13, 2012, 02:05:42 PM

I cant get on the computer because it wont log off.

Surely you can get on the site if the laptop wont  turn off.  What OS are you using?  Have tried holding the power button down for 5- 10 seconds? If this works re-boot into safe mode and run your anti-virus scan, probably malware and spyware scans too!