Computer Hope
Hardware => Hardware => Topic started by: Jathomas on September 13, 2012, 01:49:39 PM
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Hello, i have a pretty big problem with my sony vaio laptop (more details availible upon request) every now and then, wether im oon youtube minecraft TF2 or just skype, it can randomly go fuzzy green freeze for a second then go black and i can either get a bluescreen problem and it restarts or what it was doing before it started bluescreening which was to just stay on a black screen where the prossecor is still working (getting sound) however the graphics do not recover.
I need this to work because i have just started college and i need it for work, i have TF2 events this weekend and i own a minecraft server i need to tend to. i am able to play these things but as i said it is random, usually i think when my computer is doing lots of stuff, stuff it can usually take really easilly... but here is one of the error reports if you need it (made red):
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 907C969B
BCP3: 813E2CCC
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini091312-03.dmp
C:\Users\Jathomas\AppData\Local\Temp\WER-79061-0.sysdata.xml
C:\Users\Jathomas\AppData\Local\Temp\WER451A.tmp.version.txt
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Many thanks, James.
PS if you would like to offer instant messaging assistance, my skype 'full name' is jathomas96 and my 'skype name' is jath. also, my email is Jathomas96'googlemail.com, i hope someone out there can help me with this problem asap! :)
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Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
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On it! keep here :P ill be a moment
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Dump File : Mini091312-03.dmp
Crash Time : 13/09/2012 19:38:47
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x907c969b
Parameter 3 : 0x813e2ccc
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 : ntkrnlpa.exe+57a2a
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini091312-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 138,280
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Dump File : Mini091312-02.dmp
Crash Time : 13/09/2012 16:04:10
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xab110260
Parameter 2 : 0x00000000
Parameter 3 : 0x81e62350
Parameter 4 : 0x00000002
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+1157
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a5125
Stack Address 1 : ntkrnlpa.exe+5ab84
Stack Address 2 : ntkrnlpa.exe+52350
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini091312-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 134,856
==================================================
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Dump File : Mini091312-01.dmp
Crash Time : 13/09/2012 13:48:54
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xabd100f8
Parameter 2 : 0x00000000
Parameter 3 : 0x81e56350
Parameter 4 : 0x00000002
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+1157
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a5125
Stack Address 1 : ntkrnlpa.exe+5ab84
Stack Address 2 : ntkrnlpa.exe+52350
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini091312-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 134,856
==================================================
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Well?
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Well?
Not happy with the service? Sorry - I've been off living my life.
Here, read this and see if it helps.
http://answers.microsoft.com/en-us/windows/forum/windows_xp-system/stop-code-0x0000008e/e53558b4-fde2-404a-8b01-56f763875219
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Urm k well all i got from that link was irrelevant info and someone saying that they removed adobe x and got adobe 8 and all was well ill try it now but i cant seem to turn on my pc any more...
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What happens when you turn it on? How far does it get? (Nothing, BIOS, Windows, etc.)
If you get into Windows, I would recommend that you download SpeedFan and check your temperatures, it could be overheating. Have you tried safe mode?
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Okay it isnt the fan, i can tell that by hand. When i turn it on this happens:
Lines up and down the screen, generally messed up logos and then it asks me to launch normally or run startup repair, by running repair it goes through that process and shuts down, this doesnt affect the next starup and if i choose to run normally it goes to a screen with blue lines running down the screen, this is all. I cannot access windows anymore.
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Sounds like the video card.
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Awh *censored*, new laptop then? And btw im typing all this from my phone.
the attached is a picture of the blue lines
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To rule out another possible culprit DLoad and run MemTest...let it run 1 hour minimum...
Any errors at all and you have a bad stik of RAM.
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Dude i cant get to the windows screen... If i somehow do then i will try that too. Thanks floor man... Lol
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MemTest runs from a bootable CD... ;)
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And i can run that without being able to run it how.... Will it run while my pc is starting up?
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Yes...follow the Guide at the MemTest for building the bootable CD...
Then on the laptop enter Setup (BIOS ) and set the CD as 1st boot device...
Insert the CD you created and re-boot.
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K, link?
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k im at http://www.memtest.org/#downiso and there are lots of links for downloading it, which do i want?
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2nd one on the list...
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Thank you for your help but im afraid its a gonner, my laptop was old and it slowly died, now its no good for fixing, im getting a new better one... But you guys run a great free help line here, are you psid or can i donate somehow? :)
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No, that's fine. Thanks for asking.
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Awh okay. Well have a nice day!