Computer Hope

Hardware => Hardware => Topic started by: kiboot on January 17, 2013, 09:31:38 PM

Title: code 28 - plug n play not picking up drivers for sound card in pci slot
Post by: kiboot on January 17, 2013, 09:31:38 PM

was wondering if anyone could help, i have a hp d330 ut (dl378p) that runs on xp pro, and i wanted to instal my creative sound card,  ive installed it correctly but the plug n play wont register or pick up drivers for it, says the software cant be found ... i have a disc for the card and when i use it, it comes back with the card not being recognised... but when i take the card out and place it back in, it is recognised thru plug n play but it just wont load drivers ... i dont have a recovery disk for this pc, and was thinking from what i have read thus far that i may need to instal the motherboard drivers again, if so, can anyone help me find what i need? or any advice at all, thanks in advance

Title: Re: code 28 - plug n play not picking up drivers for sound card in pci slot
Post by: Geek-9pm on January 17, 2013, 11:38:15 PM

Is the link below for your Desktop?

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&contentType=SupportManual&prodTypeId=12454&prodSeriesId=342066

Have you never had the sound card working?

Title: Re: code 28 - plug n play not picking up drivers for sound card in pci slot
Post by: kiboot on January 18, 2013, 12:00:27 AM

yes it is the link for my desktop, i bought this off a trademe site, and no, i have never had the creative card working in it since i got it, which is recently ... however the onboard sound works

Title: Re: code 28 - plug n play not picking up drivers for sound card in pci slot
Post by: Geek-9pm on January 18, 2013, 07:23:20 PM

Don't trust Plug and Play.

You need to turn off the on-board sound in the BIOS.
And remove the PCI sound card.

Reboot to windows and let it discover there is not sound.
Power down, restart and install the Creative drivers  and programs  from the CD.
Power down again, insert PCI card.

Reboot and let windows find the card and make sure is finds the drivers,
If Windows still does not find the drivers, do the install of the Creative CD again. And reboot, if needed.

One more detail; the BIOS may have a plug and play option. Try both ways.
That is the best I can do.

Title: Re: code 28 - plug n play not picking up drivers for sound card in pci slot
Post by: kiboot on January 20, 2013, 01:37:13 PM

I gave all you said above, a try, but to no avail.... ty for you time and input though, much appreciated!

Title: Re: code 28 - plug n play not picking up drivers for sound card in pci slot
Post by: patio on January 20, 2013, 02:24:12 PM

Test the sound card in another working PC...
If it's duff they arent that expensive to replace...