Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: tameimpala on October 04, 2013, 07:22:58 PM

Title: Home screen frozen
Post by: tameimpala on October 04, 2013, 07:22:58 PM

Since a week ago, every time I log onto my laptop, the home screen is frozen and nothing on the keyboard works. I've been using safe mode and I can't figure out whats wrong.

Title: Re: Home screen frozen
Post by: Computer_Commando on October 05, 2013, 05:53:16 PM

Further information is required.

Title: Re: Home screen frozen
Post by: Geek-9pm on October 05, 2013, 07:51:37 PM

The OP posted on Windows 7 forum. He might be using Apple OS 7, not windows 7.
Hopefully he will clarify this.

If it is Windows 7 and works in safe mode, he needs to create a new user account to see if the issue is related to user profile correction. Which does happen sometimes.
Here is a general reference on this:

Fix a corrupted user profile (Microsoft) (http://windows.microsoft.com/en-us/windows-vista/Fix-a-corrupted-user-profile)

Title: Re: Home screen frozen
Post by: tameimpala on October 07, 2013, 07:39:40 PM

It is a Windows 7 and I tried making a new account and it still did the the same thing. The mouse worked seconds after logging in but once the icons in the bottom right corner of the screen loaded, it froze. The num lock on the keyboard doesn't light up, the volume doesn't work and plugging anything into the usb has no affect/nothing on the screen changes.

Title: Re: Home screen frozen
Post by: patio on October 07, 2013, 07:43:58 PM

What happened prior to this ? ?
Was it dropped ? ?
Any new software/hardware changes since it worked properly ? ?