Computer Hope
Software => Computer software => Topic started by: AlwaysScrewed on October 18, 2013, 08:54:19 PM
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If this is in the wrong area then please move it to the correct area. Thank you.
I'm getting a strange error. It doesn't effect my computer and it doesn't pop up in my problem reports.
It's a red "X" pop-up error that says "sprtcmd.exe - Ordinal Not Found. The ordinal 3873 could not be located in the dynamic link library LIBEAY32.dll"
I tried googling "sprtcmd.exe" and it says it usually comes with Dell Support Center, which I have because my computer is a Dell. It also said I could simply uninstall Dell Support Center to stop the error.
Or is Google wrong? How do I fix this error? Will uninstalling Dell Support Center fix the error? If not what can I do to stop this error from showing up. It only seemed to happen when I was listening to music but it popped up on computer startup on me today.
Is uninstalling Dell Support Center safe? Will my computer be okay if I do this?
If I uninstall Dell Support Center, should I make a system restore point just be safe?
I'd really appreciate any help anyone here could give me with this.
Thanks.
P.S.: My operating system is Windows Vista
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You can try re-installing or do a repair install if possible. Also you can check for updates of dell support center on dell website from the page from where you dowmload drivers. If it still bothers you, you can safely remove dell support center. There won't be any problem.
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My warranty on this Dell in question has been expired for a LONG time though.
So what do you think I should do? Try to update it or just uninstall it?
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First try Update (if new version available). If you still experience problems, uninstall it.
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Drivers are Free...whether your warranty has expired...or not.
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Where do I go to find if a new update for it is available then?
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The Dell site.
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Can you please be more specific? Like a link or something? Please?
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Really ? ?
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The error doesn't seem to be damaging anything.
I guess I'll just deal with it.
Thanks for all of the help though.
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For a link to dowloads, we need your laptop model no. Other wise goto dell.website under supports and downloads, find place to enter your service tag. Your laptop's service tag can be found under your laptop where model no. is written. Enter the service tag in the website and chose your operating system. It will list all the supported drivers and softwares for your laptop.
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the ordinal 3873 in the libeay32.dll has nothing to do with Dell. It has also happened in mine which I assembled myself. This is a Windows problem like so many other problems microsoft has laid upon us. If Linux supported so many softwares as microsoft I would have installed linux which has a much better kernel.
This may be due to a corrupt dll file or malware. It does no good to install a new libeay32.dll since the problem leads to the registry, and that is something beyond my current knowledge, except that you have to be very careful when messing around with the registry.
If you have a previous restore point use it. The problem may go away. Occasionally some new software you installed may have caused the problem. If this were the case, uninstalling the your most recent software and then reinstalling it again may be a solution. And I say MAY BE.
Regardless, perform a full scan of your laptop with Malwarebytes, plus whatever antivirus you may have installed. You could also try running sfc/scannow from the command prompt (run cmd) as administrator. There are is another better antimalware program but it's tricky to install.
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Or from a command prompt type in sfc /scannow and hit Enter...have your Vista CD handy as it may ask for it.
Re-boot afterwards