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Microsoft => Microsoft Windows => Windows Server => Topic started by: banjo67xxx on January 26, 2014, 06:35:34 AM

Title: Can't config network teaming & team driver update errors re setup dll
Post by: banjo67xxx on January 26, 2014, 06:35:34 AM: Hi,

I'm running WIN 2008 R2 64bit on an HP DL360 G7 and I'm trying to configure network teaming for LACP to a pair of Cisco Catalyst WS-C3750G-24-T-S switches.

Every time I try to open up the control panel window for the HP Network Configuration Utility (NCU) version 10.10.0.11 it errors with

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CPQTEAM.EXE has stopped workingAnd the problem details are ...

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Problem signature: Problem Event Name: APPCRASH Application Name: cpqteam.exe Application Version: 10.10.0.11 Application Timestamp: 4c506d31 Fault Module Name: cqnicif.dll Fault Module Version: 10.10.0.11 Fault Module Timestamp: 4c506ad1 Exception Code: c0000005 Exception Offset: 00000000000374b0 OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1033 Additional Information 1: f1bb Additional Information 2: f1bb43381f4d83f1f438ba15a377e653 Additional Information 3: 7ca6 Additional Information 4: 7ca62033363c7d4d0cc56c828c01a395 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
So I tried to upgrade the team driver to version 10.80.0.0 (HP NCU driver for Win2008 R2 from the HP website) and that failed a few times with ...

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Setup is unable to install a setup dll
but today when I wanted to get the exact error message it successfully upgraded, but the config utility is still failing with
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CPQTEAM.EXE has stopped workingProblem details ...
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Problem signature: Problem Event Name: APPCRASH Application Name: cpqteam.exe Application Version: 10.80.0.25 Application Timestamp: 51cb2d26 Fault Module Name: cqnicif.dll Fault Module Version: 10.80.0.25 Fault Module Timestamp: 51cb2c4e Exception Code: c0000005 Exception Offset: 000000000003dc80 OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1033 Additional Information 1: fa45 Additional Information 2: fa450a6374dffeebab8d5614663e4ee3 Additional Information 3: 87b6 Additional Information 4: 87b6dc95492fca08266e460ba3740c04 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
Anyone got any ideas?

PS: I have looked at
http://h30499.www3.hp.com/t5/Windows-Server-2008/Problem-when-running-hpteam-cpl-and-klick-quot-HP-Network-Team/td-p/4719081#.UuUUrDdFCRs
(http://h30499.www3.hp.com/t5/Windows-Server-2008/Problem-when-running-hpteam-cpl-and-klick-quot-HP-Network-Team/td-p/4719081#.UuUUrDdFCRs)and can't find any subfolder in that part of the Registry which mentions the Team driver. Folder 009 is WAN Miniport. There some folders that represent each NIC, but I'm not going to edit the registry unless I'm sure I'm editing the correct section.

Also looked at
http://h30499.www3.hp.com/t5/HP-BladeSystem/CPQTEAM-crashing-on-latest-bl460g7/td-p/5265994#.UuUUIDdFCRs
(http://h30499.www3.hp.com/t5/HP-BladeSystem/CPQTEAM-crashing-on-latest-bl460g7/td-p/5265994#.UuUUIDdFCRs)but the solution that it references is not there

BTW the drivers that I have updated to were released on the same day ...

From http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=4091409&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4064%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Network (http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=4091409&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4064%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Network)

HP Broadcom 1Gb Multifunction Drivers for Windows Server x64 Editions (American, International)
7.8.6.0
10 Sep 2013
3
7.4.14.0 (B)
19 Feb 2013

HP Network Configuration Utility for Windows Server 2008 R2 (American, International)
10.80.0.0
10 Sep 2013
16.6
10.70.0.0
19 Feb 2013
Title: Re: Can't config network teaming & team driver update errors re setup dll
Post by: banjo67xxx on January 26, 2014, 12:18:07 PM: SOLVED

Eventually after deleting the drivers for all NICs and connecting via ILO then reinstalling NIC drivers, Team drivers, and BIOS firmware, and rebooting it finally worked.
Title: Re: Can't config network teaming & team driver update errors re setup dll
Post by: Geek-9pm on January 26, 2014, 12:49:07 PM: Glad we were able to help you! 8)

Often the solution to a problem is ---
the ability to state clearly what it sis.
Title: Re: Can't config network teaming & team driver update errors re setup dll
Post by: banjo67xxx on January 27, 2014, 02:51:32 AM: LOL!

Actually, you have a point.

An import part of Analytical TroubleShooting (TM) is to methodically document the Object/Defect and specify the What/When/Where/Extent of the problem, and so by posting the question on this forum forced me to use this process to demonstrate that I'm not a typical noob. By doing the required research I was able to resolve the issue for myself.

* ATS - Copyright Kepner Trego Inc.