Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: jack1 on April 01, 2014, 03:09:53 PM

Title: System Restore
Post by: jack1 on April 01, 2014, 03:09:53 PM

I have tried to restore my computer to an earlier date. I use the restore system on my computer and after a few minutes, a window appears which states " System Restore did not complete successfully and your settings were not changed.
It could not access a file due, probably to an anti-virus program running on the computer. Temporarily disable your anti-virus  programs and retry System Restore."
I run A.V.G. and Malware bytes on my computer. Please how do I disable these programs? Any help would be appreciated.

Title: Re: System Restore
Post by: patio on April 01, 2014, 03:24:16 PM

In both of them it's under tools/options...

Title: Re: System Restore
Post by: Allan on April 01, 2014, 03:28:04 PM

No, you do not delete them. You simply disable them.

Title: Re: System Restore
Post by: Geek-9pm on April 01, 2014, 03:40:28 PM

The OP may wish to post again on the virus removal forum. Some kinds of malware do interfere with the system restore.

Title: Re: System Restore
Post by: Allan on April 01, 2014, 03:51:34 PM

Quote from: Geek-9pm on April 01, 2014, 03:40:28 PM

The OP may wish to post again on the virus removal forum. Some kinds of malware do interfere with the system restore.

First we do normal troubleshooting, then we think about the possibility of malware.