Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Accessless on June 10, 2014, 10:24:27 AM
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I have a new laptop (one month old), and I have just noticed that windows update has never worked. The laptop came with Windows 8 installed, but as it was a monstrosity, I downgraded to Windows 7.
If I try to manually check for updates I receive the error: In fact now the window just freezes when I open windows udate.
I tried Microsoft's magic utility from their website to solve the problem but all it did was list the problems twice stating that the problems were both fixed and not fixed. All the correct services (according to Microsoft) are running but I still get the error message.
Help!
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I have a new laptop (one month old), and I have just noticed that windows update has never worked. The laptop came with Windows 8 installed, but as it was a monstrosity, I downgraded to Windows 7.
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This may be the problem. How did you downgrade? Where or how did you get the Windows 7 DVD? Did the product key come with the computer?
You may have t o contact MS directly for the bet answer.
From my own limited experience, I did not get Windows 7 updates until I loaded a version that I could authenticate with MS.
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Clean Install from a Win7 home edition CD (Key on the box), the laptop only came with a Windows 8 key. Fortunatly this laptops predecessor came with Vista, which also had to go for sanity reasons.
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See if this would help check of any corrupt or disabled services.
Download then run Farbar Service Scanner (http://www.bleepingcomputer.com/download/farbar-service-scanner/) and checkmark all boxes.
Click Scan and then a Notepad text will open. Copy-Paste the report on your next reply.