Computer Hope
Software => Computer viruses and spyware => Topic started by: Saajuk on June 28, 2014, 08:17:38 AM
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My Malwarebytes keeps detecting this potential threat every day even though I quarintine and trash it every day. I tried looking for the file location (C:\Users\Saajuk\AppData\Local\Google\Chrome\User Data\Default\Prefrences) but i get get stuck after getting the my user name (Saajuk) and I dont have a AppData folder as you can see in the attached image. Is the folder invisible or something? I've dad this problem with SearchDial with another laptop but It was way worse where I could actually see what was happening with my browser being hijacked and all but with this one nothings wrong and Malwarebytes keeps detecting it and its getting irritating.
http://i928.photobucket.com/albums/ad126/Saajuk/Capture222_zps18656758.png
Is there an easy fix to this?
Lenovo Y500
Windows 8
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner (http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner)by Xplode onto your Desktop.
Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
(http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg)
If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.
(http://i424.photobucket.com/albums/pp322/digistar/untitled.png)
AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.
(http://i424.photobucket.com/albums/pp322/digistar/3.png)
AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
(http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif) Please download Malwarebytes Anti-Malware from here. (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe)
Double Click mbam-setup.exe to install the application.
- It should update automatically if the computer is connected to the internet.
- Click on Threat Scan and click on Scan Now.
- The scan may take some time to finish,so please be patient.
- When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
- Click on "Quarantine All" You may be asked to Restart your computer to completely remove the infections.
- When disinfection is completed you can click on "Copy to Clipboard".
- Paste the log in you next reply (CTRL+ V)
*************************************************
Please download Junkware Removal Tool (http://thisisudax.org/downloads/JRT.exe) to your desktop.
•Warning! Once the scan is complete JRT will shut down your browser with NO warning.
•Shut down your protection software now to avoid potential conflicts.
•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this (http://www.bleepingcomputer.com/forums/topic114351.html) link to see a list of security programs that should be disabled and how to disable them.
•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Copy and Paste the JRT.txt log into your next message.
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here is the results
Adwcleaner: http://i928.photobucket.com/albums/ad126/Saajuk/snip1_zpsaa394113.png
Malwarebytes: http://i928.photobucket.com/albums/ad126/Saajuk/snip2_zpsde8dccdc.png
JRT: http://i928.photobucket.com/albums/ad126/Saajuk/snip3_zps102cb03f.png
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Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)
Malwarebytes' Anti-Rootkit
Please download Malwarebytes' Anti-Rootkit (http://www.malwarebytes.org/products/mbar/) and save it to your desktop.
- Be sure to print out and follow the instructions provided on that same page for performing a scan.
- Caution: This is a beta version so also read the disclaimer and back up (http://support.microsoft.com/kb/971759) all your data before using.
- When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
- Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
- If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
- Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
- Copy and paste the contents of these two log files in your next reply.
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said it didnt detect any threats and both logs are practically blank. I ran Malwarebytes again and then again and it keeps coming up wih the same thing I posted in the 1st post, so it isnt fixed yet i guess.
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I cannot read the log that you attached. Please run MBAM again and copy and paste the log.
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Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 7/3/2014
Scan Time: 11:53:40 AM
Logfile:
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.07.03.04
Rootkit Database: v2014.07.01.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 8
CPU: x64
File System: NTFS
User: Saajuk
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 301997
Time Elapsed: 6 min, 36 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 1
PUP.Optional.MySearchDial.A, C:\Users\Saajuk\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: ( "startup_urls": [ "http://start.mysearchdial.com/?f=1&a=irmsd0202ch&cd=2XzuyEtN2Y1L1Qzu0EzztAzy0D0FtCyE0CtByByCyC0AzzyDtN0D0Tzu0SyBzztDtN1L2XzutBtFtBtFtCyDtFtCyCtAtCtN1L1CzutBtAtDtC1N1R&cr=1943442087&ir=" ],), ,[bf98dfbb3b40ff3704552998808430d0]
Physical Sectors: 0
(No malicious items detected)
(end)
sorry bout the delay
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Ok, now I would like to see the log from MBAR please.
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mbar-log-YYYY-MM-DD: ˙ţM#a#l#w#a#r#e#b#y#t#e#s# #A#n#t#i#-#R#o#o#t#k#i#t# #B#E#T#A# #1#.#0#7#.#0#.#1#0#1#2#
system-log.txt: ˙ţ-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#-#9#9# # # # # # # # # # # # # # # # # #B#a#s#i#c# #d#a#t#a# #p#a#r#t#i#t#i#o#n#
#0#y#p#e# #i#s# #E#m#p#t#y# #(#0#x#0#)#
not sure if they are suppose to look like that but thats what I get when I open them in Open Office word doc
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Open them in Notepad.
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Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org
Database version: v2014.07.05.01
Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16921
Saajuk :: BRANDON [administrator]
7/4/2014 8:10:11 PM
mbar-log-2014-07-04 (20-10-11).txt
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 302565
Time elapsed: 5 minute(s), 53 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
Physical Sectors Detected: 0
(No malicious items detected)
(end)
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012
(c) Malwarebytes Corporation 2011-2012
OS version: 6.2.9200 Windows 8 x64
Account is Administrative
Internet Explorer version: 10.0.9200.16921
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 2.395000 GHz
Memory total: 17124581376, free: 12550864896
Downloaded database version: v2014.07.05.01
Downloaded database version: v2014.07.03.01
Initializing...
======================
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 71EF1326
GPT Protective MBR Partition information:
Partition 0 type is EFI-GPT (0xee)
Partition is NOT ACTIVE.
Partition starts at LBA: 1 Numsec = 4294967295
Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
GPT Partition information:
GPT Header Signature 4546492050415254
GPT Header Revision 65536 Size 92 CRC 3229271709
GPT Header CurrentLba = 1 BackupLba 31277231
GPT Header FirstUsableLba 34 LastUsableLba 31277198
GPT Header Guid e0eeb463-fd43-4001-853e-4b8d6a66bc
GPT Header Contains 128 partition entries starting at LBA 2
GPT Header Partition entry size = 128
Backup GPT header Signature 4546492050415254
Backup GPT header Revision 65536 Size 92 CRC 3229271709
Backup GPT header CurrentLba = 31277231 BackupLba 1
Backup GPT header FirstUsableLba 34 LastUsableLba 31277198
Backup GPT header Guid e0eeb463-fd43-4001-853e-4b8d6a66bc
Backup GPT header Contains 128 partition entries starting at LBA 31277199
Backup GPT header Partition entry size = 128
Partition 0 Type b8cb5058-c187-4719-baf0-379ca2d4c97e
Partition ID 4613ee39-4727-4347-8134-173f59f716f
FirstLBA 2048 Last LBA 31277055
Attributes 0
Partition Name HFS
Disk Size: 16013942784 bytes
Sector size: 512 bytes
Done!
Drive 1
This is a System drive
Scanning MBR on drive 1...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 71EF1321
GPT Protective MBR Partition information:
Partition 0 type is EFI-GPT (0xee)
Partition is NOT ACTIVE.
Partition starts at LBA: 1 Numsec = 4294967295
Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
GPT Partition information:
GPT Header Signature 4546492050415254
GPT Header Revision 65536 Size 92 CRC 3898779921
GPT Header CurrentLba = 1 BackupLba 1953525167
GPT Header FirstUsableLba 34 LastUsableLba 1953525134
GPT Header Guid 184c91d7-d3a3-45db-b786-a0fac0e21f24
GPT Header Contains 128 partition entries starting at LBA 2
GPT Header Partition entry size = 128
Backup GPT header Signature 4546492050415254
Backup GPT header Revision 65536 Size 92 CRC 3898779921
Backup GPT header CurrentLba = 1953525167 BackupLba 1
Backup GPT header FirstUsableLba 34 LastUsableLba 1953525134
Backup GPT header Guid 184c91d7-d3a3-45db-b786-a0fac0e21f24
Backup GPT header Contains 128 partition entries starting at LBA 1953525135
Backup GPT header Partition entry size = 128
Partition 0 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
Partition ID cbe3da1f-b208-48c1-96b3-c9f9ab6fd9
FirstLBA 2048 Last LBA 2050047
Attributes 1
Partition Name Basic data partition
Partition 1 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
Partition ID 82f163a2-19a4-4e84-96de-11b585a3827
FirstLBA 2050048 Last LBA 2582527
Attributes 1
Partition Name EFI system partition
GPT Partition 1 is bootable
Partition 2 Type bfbfafe7-a34f-448a-9a5b-6213eb736c22
Partition ID c1fdc808-1453-4f83-8538-8cd3756f07e
FirstLBA 2582528 Last LBA 4630527
Attributes 1
Partition Name Basic data partition
Partition 3 Type e3c9e316-b5c-4db8-817d-f92df0215ae
Partition ID 7ebc3f13-1bdf-452e-b2f9-588badc52c90
FirstLBA 4630528 Last LBA 4892671
Attributes 0
Partition Name Microsoft reserved partition
Partition 4 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Partition ID 94e59173-8fe-42dd-ada-216313c8b3f
FirstLBA 4892672 Last LBA 1858435071
Attributes 0
Partition Name Basic data partition
Partition 5 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
Partition ID 324f21a9-f404-4ba4-a71e-84ce91dc7ce8
FirstLBA 1858435072 Last LBA 1859151871
Attributes 1
Partition Name
Partition 6 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Partition ID 9d47d1a9-9e3c-41b3-80c7-6e0ec87ca27
FirstLBA 1859151872 Last LBA 1911580671
Attributes 0
Partition Name Basic data partition
Partition 7 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
Partition ID 44d418e8-ac48-4638-8765-e71736232abf
FirstLBA 1911580672 Last LBA 1953523711
Attributes 1
Partition Name Basic data partition
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
Done!
Scan finished
=======================================
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
Removal finished
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I'd like to scan your machine with ESET OnlineScan
•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan (http://eset.com/onlinescan)
•Click the (http://i424.photobucket.com/albums/pp322/digistar/esetOnline.png) button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on (http://i424.photobucket.com/albums/pp322/digistar/esetSmartInstall.png) to download the ESET Smart Installer. Save it to your desktop.
- Double click on the (http://i424.photobucket.com/albums/pp322/digistar/esetSmartInstallDesktopIcon-1.png) icon on your desktop.
•Check (http://i424.photobucket.com/albums/pp322/digistar/esetAcceptTerms.png)
•Click the (http://i424.photobucket.com/albums/pp322/digistar/esetStart.png) button.
•Accept any security warnings from your browser.
- Leave the check mark next to Remove found threats.
•Check (http://i424.photobucket.com/albums/pp322/digistar/esetScanArchives.png)
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push (http://i424.photobucket.com/albums/pp322/digistar/esetListThreats.png)
•Push (http://i424.photobucket.com/albums/pp322/digistar/esetExport.png), and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the (http://i424.photobucket.com/albums/pp322/digistar/esetBack.png) button.
•Push (http://i424.photobucket.com/albums/pp322/digistar/esetFinish.png)
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
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link for the alternate browsers doesnt work. Using Chrome.
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I presume you still have IE on your computer?
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here the results from log file:
ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK
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Please give me an update on how your computer is working now.
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malwarebytes is still picking up the PUP.Optional.MySearchDial.A
Well I found out how to look at the invisible folders through "Folder Options" and traced it to "C:\Users\Saajuk\AppData\Local\Google\Chrome\User Data\Default\Prefrences" which is where malwarebytes is telling me "MySearchDial" is located at (pls look at picture)
http://i928.photobucket.com/albums/ad126/Saajuk/Capture227_zps1efcdf39.png
There are 2 preferences. Ones "Preferences~RF4cf33.TEMP" (which looks weird to me) and the others just "Preferences". Is it safe to delete one? or is one of those not suppose to be there?
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Could this be an add-on in Chrome?
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do idea, how can I check?
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Open Chrome and open Tools. You should see something there about add-ons where you can disabled or enable them.
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The only addon I had was Google Docs and I disabled it. Still did not fix the issue.
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Please delete that temp folder and run MBAM again and post the log.
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Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 7/26/2014
Scan Time: 4:28:33 PM
Logfile: log 1.txt
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.07.26.09
Rootkit Database: v2014.07.17.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 8
CPU: x64
File System: NTFS
User: Saajuk
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 317203
Time Elapsed: 9 min, 3 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 1
PUP.Optional.MySearchDial.A, C:\Users\Saajuk\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: ( "startup_urls": [ "http://start.mysearchdial.com/?f=1&a=irmsd0202ch&cd=2XzuyEtN2Y1L1Qzu0EzztAzy0D0FtCyE0CtByByCyC0AzzyDtN0D0Tzu0SyBzztDtN1L2XzutBtFtBtFtCyDtFtCyCtAtCtN1L1CzutBtAtDtC1N1R&cr=1943442087&ir=" ],), ,[653ca1ffd0abf73ff4162dbae71d28d8]
Physical Sectors: 0
(No malicious items detected)
(end)
seems to not work. I tested on another pc with a older version of MBAM (not sure exactly which version but it was 82 days out of date) and it did not detect it. When I updated to latest version it started to pick it up. I deleted it from prefrences like you said and ran the scan a few time and it did not pick it up, I thought it was fixed but I just did it again and it picked it back up in the same location. I went back to see if the Temp file was some how restored but it was gone.
EDIT: Anyways I found an option to turn off the pop up for PUPs so that was really the only annoyances I had. Nothing seems to be affecting my laptops performance so I think we can say its fixed. thanks.
Do you use Chrome and MBAM? I am interested if you would get the same thing, just curious.
using MBAM ver 2.0.2.1012
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Do you use Chrome and MBAM? I am interested if you would get the same thing, just curious
No, I don't use Chrome.
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode (http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/9-delfix) to your desktop. Delfix will delete all the used tools and logfiles.
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
- Activate UAC (optional; some users prefer to keep it off)
- Remove disinfection tools
- Create Registry backup
- Purge System Restore Points
- Re-set system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
**************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.
(http://i424.photobucket.com/albums/pp322/digistar/diskcleanup2.jpg)
Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.
(http://i424.photobucket.com/albums/pp322/digistar/diskcleanup.jpg)
This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
****************************************
Go to Microsoft Windows Update (http://windowsupdate.microsoft.com/) and get all critical updates.
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I suggest using WOT - Web of Trust (http://www.mywot.com/). WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.
Check out Keeping Yourself Safe On The Web (http://evilfantasy.wordpress.com/2008/05/20/keeping-yourself-safe-on-the-web/) for tips and free tools to help keep you safe in the future.
Also see Slow Computer? It may not be Malware (http://evilfantasy.wordpress.com/2008/05/24/slow-computer-it-may-not-be-malware/) for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!