Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: sarahp209 on September 23, 2014, 05:55:15 PM

Title: Help with windows 7 internet connection
Post by: sarahp209 on September 23, 2014, 05:55:15 PM

Hey guys,
I have windows 7 and one day something went wrong. It says that I'm connected to the Internet. Everything appears fine until I open up a browser. I usually use Firefox and everytime I open it up the browser is blank. I thought it might just be Firefox so I tried Internet explorer and it says cannot load page. I've tried for a long time to try to fix it so if anyone can please help me! Thank you in advance!

Title: Re: Help with windows 7 internet connection
Post by: Geek-9pm on September 23, 2014, 06:43:21 PM

Do  yopu have another computer? In not, ask a friend the bring a laptop to your house and see if he can get the internet. Also, some smartphone and use your Wi-Fi if you enter the routers password form the wireless. The purpose of this is to verify that y our local service is working.

Title: Re: Help with windows 7 internet connection
Post by: sarahp209 on September 23, 2014, 11:04:22 PM

Yea I have laptops and my phone hooked up to the wifi and they all work fine. It's just my actual computer.

Title: Re: Help with windows 7 internet connection
Post by: Geek-9pm on September 23, 2014, 11:48:03 PM

Was there and unusual changes made to this problem computer recently? That might give a clue as to why you no longer get Internet.
Did you recently have any virus issues?
Did you install any strange  programs?

The standard rule for Windows 7 is to try to install again  the drivers for the device your are using. After that, do the network setup Wizard again.

Title: Re: Help with windows 7 internet connection
Post by: patio on September 24, 2014, 05:37:44 AM

What exactly says your connected ? ?

Does it work wired ? ?