Computer Hope

Hardware => Hardware => Topic started by: Ausha on January 15, 2015, 07:30:54 PM

Title: Repeating and getting more frequent Kernel Error
Post by: Ausha on January 15, 2015, 07:30:54 PM

Ok so this has been happening for a while. Today I had my computer resart on me three times withing a couple hours for what seems no reason. I looked in event viewer and it says it's a critical kernel-error. I'm doing some trouble shooting now, such as unplugging my laptop and running on battery only.

General specs:
Windows 7 home premium 64x (orginally windows 8 )
Acer Aspire V3-771G-9456
CPU: Intel Core i7-3632QM 2.20ghz
Ram: 12gbs
Graphics: nvidia geforce 640m gt

Ask for anything else.

Title: Re: Repeating and getting more frequent Kernel Error
Post by: Ausha on January 15, 2015, 07:46:01 PM

Nevermind! The cord is way too high of a wattage for the computer. It's a 120wat when it needs 65wat.

Title: Re: Repeating and getting more frequent Kernel Error
Post by: Geek-9pm on January 15, 2015, 07:54:41 PM

Quote

Nevermind! The cord is way too high of a wattage for the computer. It's a 120wat when it needs 65wat.

That makes no sense!

Why did you drop Windows 8? You could upgrade to 8.1 free!
Have you run diagnostics on the hard drive?
Windows does not always report hard drive errors.  Some of the hard drive errors may be reported as software errors when, in fact, the error was caused by hardware.
And yes, there are other possibilities. Third party software may have modified the OS Kernel and caused the error. Or even malware.
May i suggest a hard drive test?
Both Western Digital and Seagate  offer testing tools for hard drives.
Here is a list:
Free Hard Drive Testing Programs (http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm)
Hope that helps. :)

Title: Re: Repeating and getting more frequent Kernel Error
Post by: Ausha on January 15, 2015, 08:05:21 PM

It was 8.1. My mate and I hate 8 & 8.1 it had so many problems with games and steam and it's just... UGH

Ya it just did it again without cord. I will do a hard drive test, at least we have a back up...

I just ran rkill combofix adwcleaner jrt tdskiller.... it tends to crash when I'm on singularity viewer for secondlife

Title: Re: Repeating and getting more frequent Kernel Error
Post by: Ausha on January 15, 2015, 08:19:38 PM

It passed all the seatools tests except advanced I didn't do it due to warning of data loss.

Title: Re: Repeating and getting more frequent Kernel Error
Post by: Geek-9pm on January 15, 2015, 09:50:58 PM

OK. Maybe it is not the drive.
How about virus scans? Do you have a AV program active?

Title: Re: Repeating and getting more frequent Kernel Error
Post by: Ausha on January 16, 2015, 01:22:19 AM

I seemed to of found the problem... at least it stopped crashing. There was a lose ribbon cable from the touch pad touching the mobo