Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Computer tech on May 27, 2015, 06:19:53 AM

Title: BSOD! Event ID: 1033
Post by: Computer tech on May 27, 2015, 06:19:53 AM

Today for the first time i got the BSOD.
My pc is desktop running windows 7 64-bit.
I have Norton v11 antivirus protection and google chrome web browser.
80GB hard disk, MSI motherboard, 1GB RAM, (If you need further info please ask me)
 
I unable to read the Blue screen as it appears for 2 seconds (the line which i see is dumping physical memory but not sure)
and then my pc restarts and i got this message
 
 
Windows has recovered from an Unexpected shutdown
 
Problem signature:
Problem event name: Blue screen
OS version : 6.1.7600.2.0.0.256.1
Locale ID: 1033
 
Additional Info about this problem:
 
BCCode : 3b
BCP1 : 00000000C0000005
BCP2 : FFFFFF960002E03D6
BCP3 : FFFFFF8800279DD70
BCP4 : 0000000000000000
 
OS Version:6_1_7600
product:256_1
Files that help describe the problem:
c;\windows\Minidump\052715-35786-01.dmp
c:\Users\star\Appdata\local\Temp\WER-106439-0.sysdata.xml
 
 
 
Note: But when i try to open minidump it shows access denied. I dont know what to do..
Please help me

Title: Re: BSOD! Event ID: 1033
Post by: patio on May 27, 2015, 06:31:45 AM

How old is that HDD ? ?...80G havent been around for awhile...

Title: Re: BSOD! Event ID: 1033
Post by: Computer tech on May 27, 2015, 11:53:15 PM

Hello patio,
it is 2 years old HDD..
and also my RAM is 2GB not 1 GB sorry!

Title: Re: BSOD! Event ID: 1033
Post by: Computer tech on May 28, 2015, 03:59:50 AM

My Minidump file..
Please see this.

[attachment deleted by admin to conserve space]

Title: Re: BSOD! Event ID: 1033
Post by: Allan on May 28, 2015, 05:40:47 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Title: Re: BSOD! Event ID: 1033
Post by: Computer tech on May 28, 2015, 05:56:37 AM

Hello,
Here is my BSOD.txt


==================================================
Dump File         : 052715-35786-01.dmp
Crash Time        : 5/27/2015 3:35:52 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff960`002e03d6
Parameter 3       : fffff880`0279dd70
Parameter 4       : 00000000`00000000
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+2203d6
File Description  : Multi-User Win32 Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+70740
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\052715-35786-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 280,440
Dump File Time    : 5/27/2015 3:37:04 PM
==================================================

Title: Re: BSOD! Event ID: 1033
Post by: Allan on May 28, 2015, 06:16:48 AM

If you've only  had the one bsod, don't worry about it. If it continues, let us know. Based on the above, it could be pretty much anything.

Have you recently installed or updated any drivers or hardware?

Title: Re: BSOD! Event ID: 1033
Post by: Computer tech on May 29, 2015, 01:42:30 AM

Thank you Allan!