Computer Hope
Software => Computer viruses and spyware => Topic started by: DSB on March 08, 2016, 09:47:38 PM
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I have been running CCLeaner it refuses to clear out to Zero. The temp files for Internet Explorer will not clear. I do not even use I.E. And a file for I.E cookies will not clear either. So I'd rather be safer than sorry. I also got a little aggravated when I kept get browser crashes due to Shock Wave or something...it stopped so I can not remember the exact error. I am running Windows 10 64 bit. Here are my logs, thank you for your time.
I think this is the correct Malwarebytes file, I did not see quick quick scan, just Hyper.
Scan Date: 3/8/2016
Scan Time: 10:30 PM
Logfile: mbam.txt
Administrator: Yes
Version: 2.2.0.1024
Malware Database: v2016.03.09.01
Rootkit Database: v2016.02.27.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 10
CPU: x64
File System: NTFS
User: rent a center
Scan Type: Hyper Scan
Result: Completed
Objects Scanned: 299163
Time Elapsed: 14 min, 6 sec
Memory: Enabled
Startup: Enabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
ADWARE LOG
# AdwCleaner v5.101 - Logfile created 08/03/2016 at 21:16:01
# Updated 07/03/2016 by Xplode
# Database : 2016-03-08.1 [Server]
# Operating system : Windows 10 Home (x64)
# Username : rent a center - RENTACENTER
# Running from : C:\Users\rent a center\Downloads\adwcleaner_5.101.exe
# Option : Clean
# Support : http://toolslib.net/forum
***** [ Services ] *****
***** [ Folders ] *****
[-] Folder Deleted : C:\Users\rent a center\AppData\Local\SweetLabs App Platform
[-] Folder Deleted : C:\Users\rent a center\AppData\Local\YSearchUtil
[-] Folder Deleted : C:\Users\rent a center\AppData\Local\Google\Chrome\User Data\Default\Extensions\kbfnbcaeplbcioakkpcpgfkobkghlhen
- Folder Deleted : C:\WINDOWS\SysNative\Tasks\SweetLabs App Platform
***** [ Files ] *****
[-] File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Pokki Start Menu.lnk
[-] File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC App Store.lnk
[-] File Deleted : C:\Users\Public\Desktop\eBay.lnk
[-] File Deleted : C:\Users\rent a center\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_kbfnbcaeplbcioakkpcpgfkobkghlhen_0.localstorage
[-] File Deleted : C:\Users\rent a center\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_kbfnbcaeplbcioakkpcpgfkobkghlhen_0.localstorage-journal
[-] File Deleted : C:\Users\rent a center\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Pokki Start Menu.lnk
[-] File Deleted : C:\Users\rent a center\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Pokki Start Menu.lnk
[-] File Deleted : C:\Users\rent a center\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PC App Store.lnk
***** [ DLLs ] *****
***** [ Shortcuts ] *****
***** [ Scheduled tasks ] *****
[-] Task Deleted : SweetLabs App Platform
***** [ Registry ] *****
[-] Key Deleted : HKCU\Software\Classes\AllFileSystemObjects\shell\pokki
CHECKUP lOG
Results of screen317's Security Check version 1.014 --- 12/23/15
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````[/u]
Windows Firewall Enabled!
Windows Defender
avast! Antivirus
Antivirus out of date!
`````````Anti-malware/Other Utilities Check:`````````[/u]
Java 8 Update 66
Adobe Flash Player 20.0.0.306
Mozilla Firefox (44.0.2)
Google Chrome (48.0.2564.116)
Google Chrome (49.0.2623.75)
````````Process Check: objlist.exe by Laurent````````[/u]
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
AVAST Software Avast AvastSvc.exe
AVAST Software SecureLine VpnSvc.exe
AVAST Software Avast AvastUI.exe
AVAST Software SecureLine SecureLine.exe
`````````````````System Health check`````````````````[/u]
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````[/u]
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please download AdwCleaner (http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner)by Xplode onto your Desktop.
Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
(http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg)
If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.
(http://i424.photobucket.com/albums/pp322/digistar/untitled.png)
AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.
(http://i424.photobucket.com/albums/pp322/digistar/3.png)
AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
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The MBAM log does not look correct. Please try running it again.
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Please download Junkware Removal Tool (http://thisisudax.org/downloads/JRT.exe) to your desktop.
•Warning! Once the scan is complete JRT will shut down your browser with NO warning.
•Shut down your protection software now to avoid potential conflicts.
•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this (http://www.bleepingcomputer.com/forums/topic114351.html) link to see a list of security programs that should be disabled and how to disable them.
•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Copy and Paste the JRT.txt log into your next message.
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You have two AV's running on your computer; Windows Defender and Avast. One should be de-activated or uninstalled.Windows Defender is the default AV that comes with Win10