Computer Hope

Hardware => Hardware => Topic started by: xfiles63 on July 04, 2016, 11:22:20 AM

Title: Computer crashing
Post by: xfiles63 on July 04, 2016, 11:22:20 AM: My Mrs computers keeps crashing ,either restarts by itself or sometimes has a bosd when it crashes.
Dell Inspiron 531 thats had the processor upgraded to a dual core Athlon 2.4 ghz
4 gbs of ram
Has an ATI Radeon 1600 series graphics card
Windows 7 pro 64 bit
This is the message when it crashes
Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.256.1
Locale ID:   1033

Additional information about the problem:
BCCode:   3b
BCP1:   00000000C0000123
BCP2:   FFFFF80002CF43D4
BCP3:   FFFFF8800669B1F0
BCP4:   0000000000000000
OS Version:   6_1_7601
Service Pack:   1_0
Product:   256_1
http://1.2.1.0/
1.2.1.0

C:\Windows\Minidump\070416-29967-01.dmp
C:\Users\christy\AppData\Local\Temp\WER-136610-0.sysdata.xml

Any ideas or is this thing on its last leg?
Also is there a program we can use to back up all the files?
Title: Re: Computer crashing
Post by: Allan on July 04, 2016, 12:08:10 PM: Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
Title: Re: Computer crashing
Post by: xfiles63 on July 05, 2016, 10:24:47 AM: Cant copy each individual item in the list but this one was red so its probaly my problem?
ntoskrnl.exe ntoskrnl.exe+6e9a9 fffff800`02c4c000 fffff800`03232000 0x005e6000 0x5708972e 4/9/2016 1:46:22 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.23418 (win7sp1_ldr.160408-2045) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
Title: Re: Computer crashing
Post by: Allan on July 05, 2016, 12:42:17 PM: Please try to follow the instructions in my previous post. If there are too many entries, just post the 10 most recent ones.
Title: Re: Computer crashing
Post by: xfiles63 on July 06, 2016, 01:28:59 PM: It crashed again this morning Im thinking personal this machine is on last leg and needing to go to the computer junk yard ::)
Title: Re: Computer crashing
Post by: xfiles63 on July 11, 2016, 11:31:44 AM: So since I made my last post I took and blew the machine out and cleaned it.The machine was full of hair and processor heat sink clogged up so I thought that might have been the problem.
Not it its crashed againI also need a program that I can back up my files incase this thing dies.I had one I tryed but i lost all the pictures i had saved
Also says windows recovered from unexpected shutown check for solution.
:-[
Title: Re: Computer crashing
Post by: Allan on July 11, 2016, 12:25:38 PM: I deleted your lengthy post above because it was not properly formatted. Please follow the instructions in my post above for posting the error messages. Thank you.
Title: Re: Computer crashing
Post by: xfiles63 on July 11, 2016, 01:19:57 PM: My pc would not let me copy part of the result from Blue screen program.It was all or nothing!
Title: Re: Computer crashing
Post by: Allan on July 11, 2016, 01:28:33 PM: That's fine - you can copy all of it and paste only the 10 most recent - or all if you like, I can edit it. But the format was not readable. Please follow the instructions.
Title: Re: Computer crashing
Post by: xfiles63 on July 11, 2016, 01:34:37 PM: Quote
ntoskrnl.exe ntoskrnl.exe+6e9a9 fffff800`02c4c000 fffff800`03232000 0x005e6000 0x5708972e 4/9/2016 1:46:22 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.23418 (win7sp1_ldr.160408-2045) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
hal.dll fffff800`02c03000 fffff800`02c4c000 0x00049000 0x4ce7c669 11/20/2010 9:00:25 AM Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft Corporation C:\Windows\system32\hal.dll
kdcom.dll fffff800`00bbe000 fffff800`00bc8000 0x0000a000 0x4d4d8061 2/5/2011 12:52:49 PM Microsoft® Windows® Operating System Serial Kernel Debugger 6.1.7601.17556 (win7sp1_gdr.110204-2120) Microsoft Corporation C:\Windows\system32\kdcom.dll
mcupdate_AuthenticAMD.dll fffff880`00c0c000 fffff880`00c19000 0x0000d000 0x4a5bdf65 7/13/2009 9:29:09 PM Microsoft® Windows® Operating System AMD Microcode Update Library 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\mcupdate_AuthenticAMD.dll
PSHED.dll fffff880`00c19000 fffff880`00c2d000 0x00014000 0x4a5be027 7/13/2009 9:32:23 PM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\PSHED.dll
CLFS.SYS fffff880`00c2d000 fffff880`00c8b000 0x0005e000 0x54f67a28 3/3/2015 11:21:12 PM Microsoft® Windows® Operating System Common Log File System Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\CLFS.SYS
CI.dll fffff880`00c8b000 fffff880`00d00000 0x00075000 0x53acd215 6/26/2014 10:08:21 PM Microsoft® Windows® Operating System Code Integrity Module 6.1.7601.23418 (win7sp1_ldr.160408-2045) Microsoft Corporation C:\Windows\system32\CI.dll
Wdf01000.sys fffff880`00d00000 fffff880`00dc2000 0x000c2000 0x51c51641 6/21/2013 11:13:05 PM Microsoft® Windows® Operating System Kernel Mode Driver Framework Runtime 1.11.9200.16384 (win8_rtm.120725-1247) Microsoft Corporation C:\Windows\system32\drivers\Wdf01000.sys
WDFLDR.SYS fffff880`00dc2000 fffff880`00dd2000 0x00010000 0x5010ab70 7/25/2012 10:29:04 PM Microsoft® Windows® Operating System Kernel Mode Driver Framework Loader 1.11.9200.16384 (win8_rtm.120725-1247) Microsoft Corporation C:\Windows\system32\drivers\WDFLDR.SYS
ACPI.sys fffff880`00ee4000 fffff880`00f3b000 0x00057000 0x4ce79294 11/20/2010 5:19:16 AM Microsoft® Windows® Operating System ACPI Driver for NT 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\ACPI.sys
WMILIB.SYS fffff880`00f3b000 fffff880`00f44000 0x00009000 0x4a5bc117 7/13/2009 7:19:51 PM Microsoft® Windows® Operating System WMILIB WMI support library Dll 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\WMILIB.SYS
msisadrv.sys fffff880`00f44000 fffff880`00f4e000 0x0000a000 0x4a5bc0fe 7/13/2009 7:19:26 PM Microsoft® Windows® Operating System ISA
Title: Re: Computer crashing
Post by: Allan on July 11, 2016, 03:27:25 PM: You are not posting the correct data and it's very difficult to work with what you posted.

Let's go through some basic stuff:

1) Does the system reboot at random or are you doing something in specific when it happens?

2) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

3) Look in Device Manager - are there any yellow or red symbols?

4) Please check the ram: download memtest (http://memtest.org/ (http://memtest.org/)). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm)), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

5) Please download and run the diagnostic utility from the manufacturer of your hard drive

6) When was the last time you opened the case and blew out the dust?

7) Have you run full scans with BOTH your installed AV and with MalwareBytes? If not, please do so.
Title: Re: Computer crashing
Post by: xfiles63 on July 11, 2016, 04:21:29 PM: Not sure what info you are seeking?I`ll try finding it again.
Recently we blew all the dust out and cleaned the machine.
Virus scan recently ran no viruses found.
The crashes occur at random.
opera developer edition browser may or may not have been installed since the machine started crashing

Maybe this is what you are wanting to look at?
071116-46628-01.dmp 7/11/2016 10:29:50 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000123 fffff800`02cef3d4 fffff880`0299d180 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+6f400 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.23418 (win7sp1_ldr.160408-2045) x64 ntoskrnl.exe+6f400 C:\Windows\Minidump\071116-46628-01.dmp 2 15 7601 274,488 7/11/2016 10:31:47 AM
Title: Re: Computer crashing
Post by: Allan on July 11, 2016, 04:39:25 PM: Rather thank picking and choosing the items to which you are going to respond, please go through the list I posted one by one. Thank you.
Title: Re: Computer crashing
Post by: xfiles63 on July 11, 2016, 08:28:23 PM: Ok will do give some time like a day or so and i should have all the results you need.
Title: Re: Computer crashing
Post by: xfiles63 on July 13, 2016, 09:57:14 PM: I think I found out what the problem is.This machine had single core processor in it and was upgraded to a dual core 2.4ghz processor without upgrading the heat sink.There was enough heat coming out of the back to fry and egg.So for now I have an extra external large fan to keep the machine cool.Im going to change heat sinks and if I still have problems report back.
Title: Re: Computer crashing
Post by: xfiles63 on July 24, 2016, 12:17:19 AM: Tonight I took and redid the paste on the heat sink to see if I had too much on.I spread it on very thin like just the size of BB or little bigger.Turn the machine on and let it run for a while.within minutes it started getting very warm.Running at 120* Before hand it was very hot so Im pretty sure its not getting enough cooling and another heat sink will fix the problem.I have question what is normal temp for older model dual core Atllon processors?Also using speed fan can I adjust the fan speed on the heat sink for additional cooling?
Title: Re: Computer crashing
Post by: xfiles63 on August 01, 2016, 09:54:31 AM: Hi again group on this Dell Inspiron since I upgraded the processor to dual core its getting very hot.I checked the amount of paste to make sure I didnt have too much.I want to up grade heat sinks what would be compatible for this machine.Thanks.