Computer Hope
Internet & Networking => Networking => Topic started by: Donnie on August 28, 2016, 01:53:21 PM
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I have recently moved and haven't had a good WiFi connection since.My
Internet provider has switched out the Router twice. Changed the channels
numerous times. Reset the modems more times then I can count. Still get dropped from
my connection .I am getting a good signal and good speed. No one seems to
be able to figure out the problem. I have a laptop, a Roku box and a Tablet. Doesn't seem
to matter which
I use. Can anyone out there please help?
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welcome to computer hope is this your first time.
There are many experts fear that will help you with your problem. Details are important, each situation may have unique problems that it only occur in certain circumstances.
What is the make and model of your router?
What is the make and model of your main computer?
Does your main computer hooked to the router with cable?
Does the outage appeared to occur at any time of day?
When the outage does occur, what do you do to get the Wi-Fi working again?
Please provide some information about the area in which you live.
Are you living in a suburban area with the just one house on a lot?
Or are you living in apartment complex with two more floors? Would you describe your area as big metropolitan, suburban or rural?
Are there any industrious, factories or large commercial installations near your location? Specifically question television stations, radio stations, airports electrical substations and so forth. Is there a railroad track nearby? How often does the train come by?
By answering these questions it helps eliminate just random guessing at what your problem might be.
Otherwise, I would guess you're living there an airport and the Wi-Fi goes out every time smaller plane flies over your house. Would that be a fair description of the problem?
:)
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Hello GEEK-9PM
Not 1st time posting...
To answer your questions I have a HP 15 Notebook
Router is a 802.11n wifi C1100Z Supplied by ISP-Century Link Hooked up through Telephone line.
The internet cuts off anytime day or night.
I will just keep trying to get back on line until I connect. From 1 minute up to 2 hrs.
The ISP has tried numerous times to resolve this issue by replacing the router..recalibrating the router.
Signal always reads strong. I am at a lost .
There are no factories or business around me. My speed is avg 14mps
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Your service has three points of test.
The telephone line into your home.
The Ethernet cables from and to the router.
The wireless signal.
Apparently you have some form of DSL. In that case, the issue would be not the Wireless router, but the DSL telephone wire installation.
Do dropouts ever happen with the computer that is on the wired Ethernet connection? Is so, it is the not the wireless s messing up.
Check out the telephones wires.
Are all filters in place?
How many extension phones? Are the extension phones cordless?
How is the quality of your phone service? Do you ever hear other people on the line when you are talking? Cracks, snaps or pop? Hiss?
Anything that degrades the voice quality does worse to the DSL signal.
Do you have more that one telephone line into your house? They might try the DSL on the other line for a test.
Good DSL service requires the local phone company to have clean and neat installations. A bad practice is to leave spare "drop wires" tied to the line because it has little impact on voice quality and the repairman does not want to go up the pole and discount the other drop. They know this.
Your best recourse is to keep asking the ISPt to again check the lines.
Now then, can you prove that it is really the wireless failing and the the DSL?
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Very interesting points.
Have excellent phone reception. Never a dropped call. No filters on lines.
I have 1 line
into a jack the other just into a wall plug. There is a telephone line in one of
the bedrooms that is not connected, could this be a problem? We had a filter on the line but it made
the prob worse. They are sending me a stronger router but have a feeling that's not
going to resolve the matter. I will phone them again tomorrow regarding the phone line.
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A DSL install normally has two filters if there are two phones.
The first's a splinter that provides on output to the modem and the other for the main phone. Another filter is required on the extension phone.
Do you get a good connection by using the Ethernet wire directly?
If the Ethernet also fails when the wireless drops, then the issue has to be in the modem or the telephone wiring. The Telecom people have testing equipment that can isolate the wiring issue as being either in your house or out on the street.
If it is out on the street they have to fix it.
If it is inside your house you may have to pay a service change to repair you in-house telephone wires.
Here is an example of how one homeowner did his DSL install. Next there is some more stuff about telephone installation practice.
https://www.youtube.com/watch?v=uxa7ydFI7Pk
The filter /splinter could be mourned outside of the house.