Computer Hope

Software => Computer software => Topic started by: metroid24 on November 04, 2016, 08:47:07 PM

Title: folder is locked how do i unlock it
Post by: metroid24 on November 04, 2016, 08:47:07 PM
i recently reinstalled windows 10 and when I went to open my videos file on my external WD mybook and it would not open I guess I got connect to my previous network I had via Linksys before I reinstalled from scratch so anyone who can help my id appreciate it ill post pics below to show the issues

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Title: Re: folder is locked how do i unlock it
Post by: metroid24 on November 04, 2016, 08:47:53 PM
Quote from: metroid24 on November 04, 2016, 08:47:07 PM
i recently reinstalled windows 10 and when I went to open my videos file on my external WD mybook and it would not open I guess I got connect to my previous network I had via Linksys before I reinstalled from scratch so anyone who can help my id appreciate it ill post pics below to show the issues

[attachment deleted by admin to conserve space]
Title: Re: folder is locked how do i unlock it
Post by: pst33l on November 06, 2016, 12:05:17 AM
Hi,

Try opening this folder in safe mode to see if you get the same error. This means your permissions are corrupted somehow.

Check this URL also: https://support.microsoft.com/en-us/kb/2623670

As their may be some helpful hints in their which may help you fix your issue.

Title: Re: folder is locked how do i unlock it
Post by: Geek-9pm on November 06, 2016, 01:39:57 AM
The message would indicate  the folder belongs to another user.

Title: Re: folder is locked how do i unlock it
Post by: patio on November 06, 2016, 06:33:35 AM
Quote from: Geek-9pm on November 06, 2016, 01:39:57 AM
The message would indicate  the folder belongs to another user.

I agree.
Title: Re: folder is locked how do i unlock it
Post by: BC_Programmer on November 06, 2016, 12:56:27 PM
Since it is an external drive and you reinstalled Windows, the SID information for the ownership of files on the drive is the SID of the user from your previous install, which is why the current owner is unknown.

You need to Take Ownership of the folder to make it owned by your current User. After clicking "change" in the first screenshot you need to enter the name of your account.