Computer Hope

Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: Clayto2 on March 30, 2017, 02:26:00 PM

Title: Advice on sending a faulty PC abroad for repair / replacement wanted
Post by: Clayto2 on March 30, 2017, 02:26:00 PM

As I have not found a business or anyone willing to replace the emmc drive in my 2-in--1 Tablet PC I am very probably going to have to send it from the UK to USA for replacement / repair, under warranty. I am very much in need of advice regarding this unfamiliar and unwelcome action.

For example, if possible should I format the C drive? And before doing this should I backup all or some of it to an external drive first, or is it likely this will copy the faults in the drive?

Secondly, with regard to the imminent Creators update should I try to install this before sending the machine back, or should I try to send it back before the (compulsory) update arrives?

I may well be able to carry out these procedures because I understand (although the machine is not in my hands at present) it is still usable for many activities, despite the faulty drive (emmc, very difficult / costly to replace), which is however causing more than a dozen malfunctions, like being unable to download / update Store apps, or set a PIN code for signing in, or use links in Mail, etc.

I have seen that there are some items on emmc's in this webpage I have not encountered elsewhere which I will read with interest.
         

Title: Re: Advice on sending a faulty PC abroad for repair / replacement wanted
Post by: Geek-9pm on March 30, 2017, 03:05:27 PM

Please supply the brand name and model of the PC.
Also, how long have you had it?

Title: Re: Advice on sending a faulty PC abroad for repair / replacement wanted
Post by: patio on March 30, 2017, 04:33:17 PM

Personally i would do a complete image of the HDD as a backup...there are many image apps out there...my recommendations would be Acronis True Image...Paid...or for Free choices either Macrium Reflect...or Easus ToDo.

This way you have all your data ...and it can be restored after you get the PC back...
An image will not create hardware faults...which it seems you have so that's no concern.

However you don't want an image that may be infected so run all your protection scans on it prior to creating the image...

Good Luck...and keep us posted.

Title: Re: Advice on sending a faulty PC abroad for repair / replacement wanted
Post by: Clayto2 on May 02, 2017, 01:37:17 PM

Thaanks for your replies.
I have decided not to try sending my Cube iWork Ultimate back, partly because i am having doubts about it being a hardware problem.

Title: Re: Advice on sending a faulty PC abroad for repair / replacement wanted
Post by: patio on May 02, 2017, 01:47:27 PM

So what do you think it is ? ?