Computer Hope

Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: IdolsBeNot on June 11, 2017, 11:51:07 PM

Title: Windows 10 issues
Post by: IdolsBeNot on June 11, 2017, 11:51:07 PM

Okay, Hopefully you guys can figure this out cause I can't. I am running a Win 10 laptop. My issue is that no applications will install, I can't use Device Manager or any properties, and trying to refresh the system with the installation media won't work because I run into an autorun.dll error.

Any suggestions?

Title: Re: Windows 10 issues
Post by: Hackoo on June 14, 2017, 02:38:24 AM

1- Please download Farbar Recovery Scan Tool (https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will produce logs called FRST.txt and Addition.txt in the same directory the tool is run from.
  
• Please copy and paste the logs on https://pastebin.com and post their links back here.

2- Please download RogueKiller (http://www.bleepingcomputer.com/download/roguekiller/) and save it to your desktop.

• Quit all running programs.
• Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
• Read and accept the EULA (End User License Agreement)
• Click Scan to scan the system.
• When the scan completes select "Report", a log will open. Close the program > Don't Fix anything!
  
• Post the contents of the log on https://pastebin.com and post its link.

Title: Re: Windows 10 issues
Post by: Allan on June 14, 2017, 05:26:47 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Have you run full system scans with BOTH your installed av app AND with MalwareBytes? If not, please do so now.

Title: Re: Windows 10 issues
Post by: patio on June 14, 2017, 05:40:22 AM

Hackoo please see PM's sent...Thanx.

patio.

Title: Re: Windows 10 issues
Post by: IdolsBeNot on June 15, 2017, 08:49:05 PM

I use Windows Defender for my AV, but I will do a full system scan with both now.

Will update soon.

Title: Re: Windows 10 issues
Post by: IdolsBeNot on June 15, 2017, 10:42:20 PM

MalwareBytes found two trojans, which was quarantined and removed from the PC, but I am still unable to do anything with properties, device manager or MMC.

Title: Re: Windows 10 issues
Post by: patio on June 16, 2017, 04:26:28 AM

What about Defender ? ?

Title: Re: Windows 10 issues
Post by: Allan on June 16, 2017, 05:15:13 AM

I suggest you post in our Malware forum. Please read the intro for that forum and post the requested logs.

Title: Re: Windows 10 issues
Post by: Kai9987kai on July 16, 2017, 12:05:44 PM

Try my 3 steps
1. Restart
2. run anti virus
3. Reset windows in settings (Reinstall will also work) may not work if you keep files

Title: Re: Windows 10 issues
Post by: patio on July 16, 2017, 06:38:24 PM

Quote from: Kai9987kai on July 16, 2017, 12:05:44 PM

Try my 3 steps
1. Restart
2. run anti virus
3. Reset windows in settings (Reinstall will also work) may not work if you keep files

You also are not approved to do Malware removal advice here...

Both you and Hackoo will be muted if it keeps up

patio.
Moderator.