Computer Hope

Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: NickRock4423 on June 28, 2017, 07:18:48 AM

Title: Where is the Problem :)
Post by: NickRock4423 on June 28, 2017, 07:18:48 AM

Hello guys for some time i got bluescreen on windows 7 while playing games. then one time after the blue screen my booting screen was looks like this every time. desktop is working fine. then i updated to windows 10 hoping the blue screens will stop.. then after sometime its happening again.. the message saying thread stuck in device manager or somthing.  also sometimes before going for blue screen my computer animations are going to lag like slow animations. still the boot up screen looks like this its not going full screen.. i dont know what is the problem.  if i play games fps will drop suddenly. help me  thanks

please check the attached image the boot up screen is small..

my gpu is R9 290x sapphire

[attachment deleted by admin to conserve space]

Title: Re: Where is the Problem :)
Post by: Allan on June 28, 2017, 07:22:49 AM

The image you posted is unreadable.


Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Title: Re: Where is the Problem :)
Post by: NickRock4423 on June 28, 2017, 07:31:00 AM

thank you :) in the image attached there is two black bars in sides. its not in full screen

Dump File         : 062817-25640-01.dmp
Crash Time        : 6/28/2017 12:46:13 PM
Bug Check String  : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code    : 0x100000ea
Parameter 1       : ffffc002`afdda080
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : atikmdag.sys
Caused By Address : atikmdag.sys+b82e7
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+14ece0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\062817-25640-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 14393
Dump File Size    : 412,764
Dump File Time    : 6/28/2017 12:48:38 PM
==================================================

Title: Re: Where is the Problem :)
Post by: Allan on June 28, 2017, 07:37:32 AM

There appears to be a problem with your ATI display adapter or driver. The fact the the problem persists even after an update to Windows 10 would point to the adapter itself.

Look in Device Manager. Is there a yellow or red symbol next to the Display Adapter? If so, try a different driver (from the ATI website). If there is no yellow or red symbol, I suggest you try a different display adapter (video card).

Title: Re: Where is the Problem :)
Post by: NickRock4423 on June 28, 2017, 07:46:12 AM

there is no sign in device manager :) i will try a new gpu but why is that my boot up screen is small, its stretched in both side even the windows loading is stretched. is this occurs because of my graphics card 

Title: Re: Where is the Problem :)
Post by: Allan on June 28, 2017, 08:14:39 AM

Yes, it is likely being caused by the bad card. Please post back after you try a new one.