Computer Hope
Hardware => Hardware => Topic started by: Ksinley on September 14, 2017, 11:06:04 AM
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Hi, i am using an hp spectre 360 laptop mainly for my daughter to watch her cartoons and such. But recently from time to time, the mouse and keyboard does not respond or function. I have seen at times the caps lock will blink.
I had to replace the hdd a month ago as the old one failed. But it worked fine up until like a few days ago. The only way i have found to fix it was to hard reset the laptop a couple times. I checked (using the touchscreen) to see if they are working from the control panel and it says they are working fine.
Sometimes it will randomly start working again. But its just annoying when it decides not to work and i have to use the touchscreen
So any idea on what is causing them to not respond and more importantly how to get them to work again without resetting the laptop over and over again?
This laptop is a 360 hp Spectre, it has 4GB ram, and i installed a 500GB HDD as the old one failed. I have windows 7. Used to be windows 8 on the original hdd. My antivirus is Eset internet security
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Bluetooth or wireless keyboard/mouse?
May be they are going to sleep to save power, check your Power Saving options in Control Panel and set to High Performance.
So when you replaced the drive, you reloaded all the software and drivers?
What happened a few days ago when it started playing up, Anh updates or new software installed?
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Just the regular keyboard and touchpad mouse on the laptop. I set to high performance and still does not work.
Yes when i replaced the drive, i installed all the necessary drivers. Everything was working fine for a few weeks no problems until a few days ago. I did not install any programs. I just use the laptop to watch youtube videos.
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Where are the drivers from ? ?
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I think i got the drivers from the driverpak website. But i will need to double check it to make sure when i get home
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Ok i seemed to have solve the problem. I installed some optional updates from windows that includes the mouse and keyboard. And now its functioning. There was also some needed updates too. But so far it is working fine. Thanks all who tried to help.
I will post again if there is a problem in the future :)
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I think i got the drivers from the driverpak website. But i will need to double check it to make sure when i get home
Thats the issue right there...glad its working for now.