Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: mrfesh on October 28, 2018, 01:23:07 PM

Title: USB Mouse and Thumb sticks not working in Windows 7
Post by: mrfesh on October 28, 2018, 01:23:07 PM

Hi everyone,

I am building a new system specs below:

CPU: Pentium G5400
Motherboard: Asrock H310M-HDV/M.2
8 GB RAM
No Graphics Card
240 GB Inland SSD

I've successfully downloaded Windows 7 but my USB Mouse and Thumb sticks are not working. They do however work in bios (both 2.0 and 3.0). I have gone to the device manager and tried updating the drivers. Most of the drivers "worked" but it seems like the Serial USB Controller one doesn't want to get updated. Windows update also is having trouble supposedly with the chip set according to a pop-up I got upon opening the computer.

I haven't slept all night trying to fix it. I'm at my wit's end. If anyone could please point me in the right direction I'd be extremely grateful.

Title: Re: USB Mouse and Thumb sticks not working in Windows 7
Post by: patio on October 28, 2018, 03:33:49 PM

You need to re-install ALL the drivers from the CD that shipped with the MBoard...

Title: Re: USB Mouse and Thumb sticks not working in Windows 7
Post by: mrfesh on October 28, 2018, 04:11:39 PM

I did their full driver install off the cd now...but it only took my internet driver away. It also downgraded a lot of the drivers. Currently I'm trying to fix what the cd broke.

Title: Re: USB Mouse and Thumb sticks not working in Windows 7
Post by: Lisa_maree on October 28, 2018, 10:15:59 PM

Hi

Your motherboard DOES NOT support Windows 7. You need to load windows 10 64bit.

Title: Re: USB Mouse and Thumb sticks not working in Windows 7
Post by: Term_ite on October 29, 2018, 01:44:20 PM

I read a post on a Tom's Hardware forum in regards to a A320m Mobo that just might apply to your problem with the A310m. It seems you have to slipstream the drivers for your USB ports into the installation media for Win 7. See the following:
http://www.tomshardware.com/answers/id-3471142/mobo-run-win7.html
Hope this  helps

Title: Re: USB Mouse and Thumb sticks not working in Windows 7
Post by: patio on October 29, 2018, 03:44:34 PM

Nice catch...hope it works...