Computer Hope

Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: Arion on July 04, 2019, 08:58:45 PM

Title: Stuck in boot loop and other issues
Post by: Arion on July 04, 2019, 08:58:45 PM

After attempting to factory reset it failed and after trying to restart, my laptop loads to the hp logo and then restarts itself over and over. I have tried to factory reset again, but it fails time and time again. Any help?

Title: Re: Stuck in boot loop and other issues
Post by: Lisa_maree on July 05, 2019, 08:32:03 PM

As it is an HP laptop you have both memory and hard drive tests built into the bios. To access you need to:
Power on your PC, press Esc, then F2 at the prompt. Choose System Tests (Fast Test performs a 4 minute hardware check).
If anything fails please post the result.

If the hard drive is failing it could be cause of your problem. Also if you upgraded from an earlier version of windows to windows 10 then the factory recovery will not work as it will be trying to load the earlier windows version. You would need to download a windows 10 image for flash drive and make up the install media.