Computer Hope
Software => Computer viruses and spyware => Topic started by: Alexander_66 on November 05, 2019, 08:48:50 AM
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Good day
I recently ran a scan with the latest ADWCleaner and it detected a PUP. I quarantined it. Upon restarting as directed by the program, I viewed the log. It shows that my Chrome extension 'Google Translate' was infected and deleted. Just to be sure, I ran ADWCleaner again and it was back. I don't know how to get rid of it for good. I believe that it's messing up my video quality and play in Youtube. I have included the ADWCleaner log. I use Windows 10.
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)
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(http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif) Download and install: Please download Malwarebytes' scanner (http://downloads.malwarebytes.org/file/mbam) to your desktop.
Double Click mbam-setup.exe to install the application.
- It should update automatically if the computer is connected to the internet.
- Click on Threat Scan and click on Scan Now.
- The scan may take some time to finish,so please be patient.
- When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
- Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
- When disinfection is completed you can click on "Copy to Clipboard".
- Paste the log in you next reply (CTRL+ V)
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Download Security Check by screen317 from the following link and save it to your desktop.
Security Check (http://www.bleepingcomputer.com/download/securitycheck/)
* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
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Hello Super :)
Good to meet you! Thank you for taking the time to help me.
To save you time here, I'll explain the tasks I performed while waiting for a possible reply here. In the ADWCleaner log it mentioned my 'Google Translate' extension was cleaned. When I restarted again, the 'Google Translate' icon returned. I then went to my extensions and manually removed it. After doing so, I ran ADWCleaner once more. There were no detections except for pre-installed
software. As it happens, I have MBAM Premium installed, but there are two problems that seem to arise.
1. My Chrome refresh doesn't work at all.
2. My Youtube video and sound quality aren't good at all. To listen them I use my Bose wireless headphones. The video sound and quality on my previous computer was fine. I tried basic troubleshooting steps but with no luck.
Please let me know what you want me to do next. I just felt that I should tell you all that I can to help.
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I would suggest that you uninstall and re-install Chrome.