Computer Hope
Internet & Networking => Networking => Topic started by: DaleB on May 02, 2020, 08:59:51 PM
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Almost every day between 4pm and 5pm my Spectrum internet goes out for about 5-7 minutes, give or take a minute or two. It has been doing this since installing the service last fall. I have called Spectrum about this and they say that they do not show any interruption at all during the time that it's off. Every piece of equipment from Spectrum has been replaced at least once, some of it twice including my underground cable and all coax at my residence as well as Modem and Router. Even the computers that are connected with CAT-5 or 6 go offline when this happens, not just the Wi-Fi. During the lost connection, the lights on my Modem and Router do not show that they are disconnected. My Wife is working from home now so some help or answers would be appreciated. Thanks in advance!
Modem-(Spectrum....May be made by Motorola)
Router-Hitron Technologies Inc., E31N2V1 Docsis 3.1 eMTA
Both provided by Spectrum ???