Computer Hope

Internet & Networking => Networking => Topic started by: MiNuN on May 26, 2020, 04:32:41 AM

Title: Laptop connected to Wi-Fi, can only browse but programs do not detect internet
Post by: MiNuN on May 26, 2020, 04:32:41 AM

Model: 2016 Razer Blade Stealth RZ09-0196 12.5" QHD i7-7500U 
No Router 
Modem: CGM4140COM by Technicolor 

OS Name Microsoft Windows 10 Home 
Version 10.0.18363 Build 18363 
System Manufacturer Razer 
System Model Blade Stealth 
System Type x64-based PC 
System SKU RZ09-01962E11 
Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s) 
BIOS Version/Date Razer 6.05, 1/26/2017 
Installed Physical Memory (RAM) 16.0 GB 
Total Physical Memory 15.9 GB 
Available Physical Memory 13.5 GB 

ISP: Rogers Cable 
22 devices connected but less then 10 active at a time 

My laptop connects to the internet and is able to browse but programs & apps acts like they are not connected to the internet, examples like OneDrive is stuck on signing in, Sticky Notes can not detect internet, Can not use Windows Update, Weather says there is no internet, can not use search bar etc...an example image

https://imgur.com/a/u6Dy6kJ

It wasn't always like this, when I troubleshoot I get "Windows can't automatically detect this network's settings" and sometimes instead of signals I see "Connected but No Internet, secured"

I appreciate it if I can get help figuring this out so I can use my laptop normally!

Title: Re: Laptop connected to Wi-Fi, can only browse but programs do not detect internet
Post by: kburra on May 27, 2020, 03:56:51 AM

Does your mobile connect to the internet and work ok using the same WiFi signal?...this will determine if it is a wifi signal problem or PC.

Restart your router . Reinitializing the connection to your ISP might help you get Internet access when connected to WiFi.

Title: Re: Laptop connected to Wi-Fi, can only browse but programs do not detect internet
Post by: MiNuN on May 27, 2020, 03:57:52 AM

yes it does

Title: Re: Laptop connected to Wi-Fi, can only browse but programs do not detect internet
Post by: MiNuN on May 28, 2020, 03:28:07 AM

I would like to update


I connected to someone else's internet and restarted my laptop, several times and it was consistently normal with the programs detecting internet


Does this mean there is a conflict with my network and my laptop even though others devices are fine?

Title: Re: Laptop connected to Wi-Fi, can only browse but programs do not detect internet
Post by: Pratchett on June 04, 2020, 09:30:28 AM

Did you manage to sort your problem?

Title: Re: Laptop connected to Wi-Fi, can only browse but programs do not detect internet
Post by: MiNuN on June 07, 2020, 08:12:39 AM

Quote from: Pratchett on June 04, 2020, 09:30:28 AM

Did you manage to sort your problem?

I have not, I been trying different resolutions and still at square one

Title: Re: Laptop connected to Wi-Fi, can only browse but programs do not detect internet
Post by: MiNuN on June 09, 2020, 05:05:52 AM

The ISP technician came out and swapped the modem, he also checked the line/signal/set up the wifi while he was here, my laptop is still having the same problem of being able to connect to the internet and browse but programs do not


I did find something interesting during my speed tests, it'll download as normal 200-250 Mbps but when it tried the upload test it'll fail and make internet unusable (Can't even browse, the icon will switch to connected but no internet) in till I restart laptop, this happens consistently


is this something that might be relatable to why programs do not detect internet?


https://imgur.com/a/E1NzTyU

Title: Re: Laptop connected to Wi-Fi, can only browse but programs do not detect internet
Post by: kburra on June 09, 2020, 07:06:05 AM

See here:
https://appuals.com/socket-error-occurred-upload-test-error/