Computer Hope

Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: jbubb on July 28, 2020, 03:18:00 PM

Title: PC going to sleep randomly
Post by: jbubb on July 28, 2020, 03:18:00 PM

And sometimes goes into a sleep restart mode. I did a lot of steps like setting the sleep to never and even got so fed up that I reset the computer and reloaded certain programs that are considered safe. It behaved for a while and is now back. I did an antivirus check ans a malwares scan and found nothing. I forgot to add that sometimes it does this while booting up, it's so weird.

Title: Re: PC going to sleep randomly
Post by: DaveLembke on July 28, 2020, 05:54:51 PM

I've had where like Toshiba and a few other computers have their own power management software that ignores whatever you have Windows Power Management set to for sleep mode etc. Does your computer have a bundled power management utility that is ignoring Windows power management?

Title: Re: PC going to sleep randomly
Post by: Lisa_maree on July 28, 2020, 06:15:40 PM

Hi
Can you run Speccy and post a link to the report.
Free version from here https://www.ccleaner.com/speccy/download
After it runs select File , Publish snap shot and then copy the link provided to your next post.

Title: Re: PC going to sleep randomly
Post by: jbubb on July 28, 2020, 06:38:12 PM

To Dave, not sure about your question but I've gad this computer for at least 3 years and it hadn't been doing that.

To  Lisa_maree,, I will download and try that.
I downloaded it and am posting the link.

http://speccy.piriform.com/results/ubdQPGDtjhJb7Ypzg11oZCg

Title: Re: PC going to sleep randomly
Post by: Lisa_maree on July 28, 2020, 10:53:06 PM

Thank you for the speccy report. The only thing which looks odd is the 8 gb and 4 GB memory modules being different makes and models. I suspect the 8 GB has been added. This wouldn't normally be a problem.

What happens if you run the computer with only the 4 GB memory  installed?

I can't read from the Speccy report if all the drivers are loaded. If you supply the model of HP computer I can check for Windows 10 drivers and provide a link. 
 

Title: Re: PC going to sleep randomly
Post by: jbubb on July 29, 2020, 10:19:44 AM

HP PO-570-P026

Title: Re: PC going to sleep randomly
Post by: Lisa_maree on July 29, 2020, 03:47:45 PM

Here is the drivers for Windows 10 64 bit

 https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-570-p000-desktop-pc-series/13823514/model/16571089

Title: Re: PC going to sleep randomly
Post by: jbubb on July 29, 2020, 05:23:03 PM

Kind of confused after opening all the drivers, Do all the drivers need downloading and installed or just the latest dated ones?

Title: Re: PC going to sleep randomly
Post by: Lisa_maree on July 29, 2020, 08:11:35 PM

You could use HP support assistant from here

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Title: Re: PC going to sleep randomly
Post by: jbubb on July 29, 2020, 08:33:51 PM

OK, thanks.

Title: Re: PC going to sleep randomly
Post by: jbubb on August 01, 2020, 10:02:53 AM

The HP support assisant hasn't been helpful.

Title: Re: PC going to sleep randomly
Post by: patio on August 01, 2020, 10:08:13 AM

Just re-install all of them....it'll ignore those it don't need.

Title: Re: PC going to sleep randomly
Post by: jbubb on August 02, 2020, 06:58:26 AM

Thanks Patio.

Title: Re: PC going to sleep randomly
Post by: jbubb on August 03, 2020, 07:07:19 AM

I downloaded all of the latest drivers to no avail. Fingers crossed, I dug through all my old computer parts and found a matching VGA cord. So far everything is working fine.

Title: Re: PC going to sleep randomly
Post by: jbubb on August 03, 2020, 09:58:04 AM

No luck, it lasted  600   sec                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

Title: Re: PC going to sleep randomly
Post by: Lisa_maree on August 03, 2020, 03:10:34 PM

I checked the speccy report again.

Quote from: DaveLembke on July 28, 2020, 05:54:51 PM

I've had where like Toshiba and a few other computers have their own power management software that ignores whatever you have Windows Power Management set to for sleep mode etc. Does your computer have a bundled power management utility that is ignoring Windows power management?

I see you are using the HP recommended power profile perhaps try using the windows power profile.

Also can you check windows updates and make sure /26/2020 2020-07 Cumulative Update for Windows 10 Version 2004 for x64-based Systems (KB4565503)
has installed it was pending/showing stuck in the Speccy report.
 

Title: Re: PC going to sleep randomly
Post by: jbubb on August 03, 2020, 03:47:13 PM

I had to go to my other computer and after going to CMD found only the HP profile. The other 2 was performance and something else. The reason I'm on this computer is that the messed up one will only let me stay on line for about 3 seconds before it goes into it's sleep restart loop. I shut it down and am thing about rolling it back to the 1909 version. I have the 2004 now. I'll have to check on the update when it allows me more time.

Title: Re: PC going to sleep randomly
Post by: jbubb on August 03, 2020, 06:54:43 PM

Well you'll never believe this, I changed keyboards and everything has been normal for at least two hours.

Title: Re: PC going to sleep randomly
Post by: jbubb on August 05, 2020, 02:58:34 PM

Everything is still OK, who would have guessed that was the problem.