Computer Hope
Other => Other => Topic started by: geriann on February 02, 2021, 04:47:36 AM
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I can't get into my Hotmail email account! [AKA Outlook email]
It says i'm putting in the wrong password, so i get a code sent to my Yahoo email account. I put the code in, it accepts it. Then it asks me to choose a new password, but every time i put in a password & press "next" it says i've typed in my old password. 😮
the same thing happens on my computer & my mobile.
I don't know what to do or who to contact about this.
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Just choose another password. And if you want to have your old one, you can change it once again when you log in.
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There is an oddity about Microsoft email accounts that used to be true --- maybe still is --- and that is a password can be too long. I forget what sort of popup that produces when it is too long, but I thought I'd make a note here about that.
Now another bit of thinking is if you might be accidently re-using an old password and forgot that you used it once before. I think these companies seem to store old passwords for like forever. But, again, my memory on some of this is suspect, because I am an old fart that isn't doing so great in that bit of mental ability.