Computer Hope
Other => Other => Topic started by: DaveLembke on April 16, 2021, 04:08:47 PM
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So we replaced 2 systems in the office with refurb computers with Windows 10 and connected them to a network connected HP Laserjet P2055dn printer and if you print a single copy of anything you get a single copy which is correct. However both systems if you print 2 pages you end up with 4 and if you print 6 pages you end up with 12 pages printed.
Trying to figure out why its doing this when it doesnt matter what program your printing from, but if you select a value greater than 1 for pages to print you end up with multiple unwanted copies as it prints selected page count x 2.
Looking in printer properties on both systems I dont see why it would do this. Was wondering if anyone had any suggestions on what to try to fix this. Could it be a driver issue even though I have the latest driver for this printer and Windows 10.
The prior decommissioned Windows 7 systems didnt have this problem with the same printer so it has to be something that these 2 new refurb systems have in a setting somewhere that is causing this. Connecting the Windows 7 back up to the network and printing it prints the proper pages and no extras.
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Check printer properties that Duplexing is not enabled if it is, un tick it then try.
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Thank You for your help... The issue was found. I should have verified that all locations printed from were doing the same thing as I took the end users input as all places printed from.
What I discovered is that the old Filemaker Pro 5.5 that they are running has a bug with Windows 10 64-bit to where a single page will print a single page and if you select to print 2 pages it acts like the page value multiplied by itself is printed and so 1 x 1 is 1 and 2 x 2 is 4 pages printed.
I opened notepad and wordpad and typed something and then selected to print 2 pages and only got 2 pages, so its a Filemaker Pro 5.5 bug with Windows 10 64-bit.
The work around fix for this is to tell the end users of the 2 systems to select to print 1 page at a time and not to select a value other than 1 page. For the fact that they normally print just 2 or 3 pages tops per document in that database that they are using they have no problem with selecting to print twice or 3 times to avoid wasting paper and toner.
The Filemaker Pro 5.5 they have been running on since 2002 with Windows XP and it seems as though I may have to suggest that they eventually move on to a newer database or newest version of Filemaker if able to import this really old application and bring forward to modern Windows 10 64-bit without a bug.