Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: kdw on May 22, 2006, 01:54:55 PM

Title: HP printer/scanner/copier
Post by: kdw on May 22, 2006, 01:54:55 PM

I have an hp psc 750xi.  It will print, but I can't scan or copy.  I get an error message "Scanner failure.  Turn power off and on again."  I have done this many times, been to the HP site, the printer is now plugged directly into the wall, the bulb is lighting up, but not staying on.  Help!

Title: Re: HP printer/scanner/copier
Post by: GX1_Man on May 22, 2006, 05:52:29 PM

Is it still under warranty? How old is it?

You could try uninstalling the software, rebooting without the printer plugged in and reinstalling the software. Then restart with the printer plugged in to finalize the installation. That is the HP way.

Title: Re: HP printer/scanner/copier
Post by: kdw on May 22, 2006, 06:27:26 PM

Thanks for answering!  I bought it at a garage sale - I know, you get what you pay for - and of course they assured me it worked fine, they were upgrading!  I have tried what you suggested, as HP recommended.  I never did find an explanation for my error message though.

Title: Re: HP printer/scanner/copier
Post by: GX1_Man on May 22, 2006, 06:41:29 PM

I hope you didn't pay too much.  ;)

Title: Re: HP printer/scanner/copier
Post by: kdw on May 22, 2006, 06:56:23 PM

No, at $15, it's still a good deal just for the printer and 3 cartridges!  But I'd really like to find out why the scanner won't work!

Title: Re: HP printer/scanner/copier
Post by: GX1_Man on May 22, 2006, 07:00:58 PM

Ah, that is, no doubt, the mystery that landed it in the garage sale.  :o :o :o

Title: Re: HP printer/scanner/copier
Post by: kdw on May 22, 2006, 07:03:11 PM

Rats!  I was afraid you would say that!  Ah well, thanks for your interest.

Title: Re: HP printer/scanner/copier
Post by: GX1_Man on May 22, 2006, 07:07:52 PM

No problem. I agree that an HP printer and 3 cartridges is a bargain for $15, though.  ;D