Computer Hope

Hardware => Hardware => Topic started by: eyeofnone on July 31, 2006, 10:04:54 PM

Title: LCD monitor resolution stretching problem.
Post by: eyeofnone on July 31, 2006, 10:04:54 PM
I'm having a problem with my new monitor.  Everything I view regardless of the resolution (it goes up to 1280x1024) looks stretched vertically.  Videos, webpages, whatever's being viewed.  For instance, this:
(http://i62.photobucket.com/albums/h116/erratic_attic/untitled.jpg)
which should look like a square for the rest of you looks like a vertically stretched rectangle to me.  I never had this problem on my previous, very old CRT.

I'm using Windows XP on a Compaq SR1020NX.  The monitor is an Acer AL1917ABMD (http://www.newegg.com/Product/Product.asp?Item=N82E16824009083).  My display properities say "Plug and Play Monitor on Intel(R) 82845G/GL/GE/PE/GV Graphics Controller"

Is this a problem with my monitor, my system or... what could it be?  Thanks.
Title: Re: LCD monitor resolution stretching problem.
Post by: Neil on August 01, 2006, 03:07:51 AM
Move your mouse around the edges of the screen. Is there any of the screen "missing" off the edges? If the whole screen is still visible, you probably have some kind of funny shaped monitor :-?
Title: Re: LCD monitor resolution stretching problem.
Post by: eyeofnone on August 02, 2006, 12:17:19 AM
Quote
Move your mouse around the edges of the screen. Is there any of the screen "missing" off the edges? If the whole screen is still visible, you probably have some kind of funny shaped monitor :-?
Actually, yes.  When I move my mouse around the screen on the bottom and right sides the cursor goes past the border to where it's almost invisible, if that's what you meant.
Title: Re: LCD monitor resolution stretching problem.
Post by: panboy on August 02, 2006, 02:21:27 AM
You must have the Monitor Configured wrong, Using the buttons on its Front,

You just need to go into the Monitors On screen Menu, and change the Display Sizes, you need to Stretch it on the Horizontal, and Squash it on the Vertical
Title: Re: LCD monitor resolution stretching problem.
Post by: eyeofnone on August 02, 2006, 03:08:41 AM
Quote
You must have the Monitor Configured wrong, Using the buttons on its Front,

You just need to go into the Monitors On screen Menu, and change the Display Sizes, you need to Stretch it on the Horizontal, and Squash it on the Vertical
Well, using the on-screen menu by navigating with the buttons I'm only able to move the screen vertical or horizontal, not stretch anything, just change its position.  Is there a Windows control pannel system way to alter what you're talking about?
Title: Re: LCD monitor resolution stretching problem.
Post by: panboy on August 02, 2006, 03:46:59 AM
Not on most monitors, it that monitor came with a Driver disk try installing it, it may have some advanced options

But for the Most part , you should be able to Stretch your screen with the OSD , you may just be over looking the option
Title: Re: LCD monitor resolution stretching problem.
Post by: eyeofnone on August 02, 2006, 05:34:26 AM
Quote
Not on most monitors, it that monitor came with a Driver disk try installing it, it may have some advanced options

But for the Most part , you should be able to Stretch your screen with the OSD , you may just be over looking the option
No driver disc, and nope, I'm using the OSD properly, toggling with every little option even if seems irrelevant, consulting the manual, etc.  
Title: Re: LCD monitor resolution stretching problem.
Post by: Nitro on August 02, 2006, 05:40:51 AM
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I'm using the OSD properly, toggling with every little option even if seems irrelevant, consulting the manual, etc.  

Have you tried setting to default?
Title: Re: LCD monitor resolution stretching problem.
Post by: Neil on August 02, 2006, 06:56:47 AM
LCD monitors should come with an autoadjust. What is your monitor's name?
Title: Re: LCD monitor resolution stretching problem.
Post by: Nitro on August 02, 2006, 11:54:19 AM
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LCD monitors should come with an autoadjust. What is your monitor's name?

I'm guessing that question is directed to eyeofnone?

If so he said before its a Acer AL1917ABMD
Title: Re: LCD monitor resolution stretching problem.
Post by: Neil on August 02, 2006, 12:03:03 PM
Looking at screenshots, there are 4 buttons on the front. One of these MUST be autoadjust?
Title: Re: LCD monitor resolution stretching problem.
Post by: Nitro on August 02, 2006, 01:55:51 PM
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Looking at screenshots, there are 4 buttons on the front. One of these MUST be autoadjust?

He can get onto the on screen menu.

On my lcd i've got 5 buttons : menu, brightness, darkness, ESC and then power button.

In my menu there is a button for factory reset and also autoadjust, Maybe eyeofnone's is simliar?
Title: Re: LCD monitor resolution stretching problem.
Post by: eyeofnone on August 02, 2006, 09:38:31 PM
I've used auto adjust.  I've also reset to factory settings, everything.  Nothing works.
Title: Re: LCD monitor resolution stretching problem.
Post by: Neil on August 03, 2006, 06:30:45 AM
If you're able to, what about sending us a photograph?
Title: Re: LCD monitor resolution stretching problem.
Post by: Nitro on August 03, 2006, 06:51:42 AM
Quote
I've used auto adjust.  I've also reset to factory settings, everything.  Nothing works.

It sounds silly but have you checked all the cables?
Title: Re: LCD monitor resolution stretching problem.
Post by: eyeofnone on August 03, 2006, 07:17:33 AM
All the cords are fine, of course.

Quote
If you're able to, what about sending us a photograph?
Of what I'm seeing?  (http://i62.photobucket.com/albums/h116/erratic_attic/desktop.jpg)

I finally was able to get through to Acer yesterday and they seemed a little befuddled, saying it might be a video card problem or the monitor, so I tried it out on a different system, had the same results, so I'm going to try and send it back today.
Title: Re: LCD monitor resolution stretching problem.
Post by: eyeofnone on August 03, 2006, 07:24:44 AM
Double post.
Title: Re: LCD monitor resolution stretching problem.
Post by: Neil on August 03, 2006, 07:35:35 AM
Is that a photograph or a screenshot? Because if it is a screenshot, it will look fine on our monitors!
Title: Re: LCD monitor resolution stretching problem.
Post by: eyeofnone on August 03, 2006, 07:49:58 AM
Ahhh.  Now I have a new problem.

Ugh.  I was toggling with various control pannel settings pertaining to monitors to try and see if maybe there was some button that would fix it before sending it in, and I went through this: Display Properties -> Settings -> Advanced -> Intel(R) Extreme Graphics -> Graphics Properties -> Devices -> Monitor Settings -> Basic

Then adjusted the brightness and contrast somewhat, the contrast wouldn't return back for some reason so I hit "cancel" and now for some reason my computer looks hardcore blue discolored like this:
(http://i62.photobucket.com/albums/h116/erratic_attic/discolored.jpg)

And I can't get it back.  Help.
Title: Re: LCD monitor resolution stretching problem.
Post by: Neil on August 03, 2006, 09:16:38 AM
You are sending screenshots and not photos, so they look completely fine to us, because our monitors are not the ones with the problem!
Title: Re: LCD monitor resolution stretching problem.
Post by: panboy on August 03, 2006, 09:27:04 AM
What He Said ^^^^

But nicer
Title: Re: LCD monitor resolution stretching problem.
Post by: Rob Pomeroy on August 03, 2006, 12:47:25 PM
If the monitor behaves identically on a different system, with the proper "drivers" for the monitor installed, I think you can reasonably safely say that the monitor has a fault.  It shouldn't be this hard to configure such a generic monitor.  Contact your supplier for further assistance.
Title: Re: LCD monitor resolution stretching problem.
Post by: eyeofnone on August 04, 2006, 12:02:28 AM
Yeah, sorry about the screenshots.  I didnt' realize, but I see now.  Anyway, I fixed the color and sent in the monitor today.  Thanks for the help everyone, though.