Computer Hope

Hardware => Hardware => Topic started by: Launchbay07 on November 18, 2006, 03:44:51 PM

Title: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 18, 2006, 03:44:51 PM: I hope I am posting this in the right place as it may be a software problem as well as hardware.

I am really not sure how to list all of my computer's specs, esp. because I am posting using my laptop. But I'll tell you want I can:

I have a desktop PC that was made by eMachines

Anyways, Both my mouse and my keyboard started to act up at the same time. When I try to open something using my mouse, it acts like I right clicked it and chose properties. When I use my mouse wheel to scroll up and down a page, it zooms in and out.

When I type any letter on my keyboard, it repeats it. If I want to type the word "keyboard" it would look like this "kkeeyybbooaarrdd." That's only half the time though. The other half it just doesn't do anything. My backspace key fails to delete anything ever. Other times it does seemingly random stuff when I hit the letter keys, such as navigating backward through my browser history.

I would just assume that my keyboard or mouse had gone bad and needs to be replaced if it was just one of them acting up, but they both went crazy at the same time, so I don't know what to do.

Please help!
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 18, 2006, 04:02:57 PM: I doubt your mouse & keyboard would have both failed at the same time.

Try the following then we can go from there.

Panda Activescan (http://www.pandasoftware.com/products/activescan.htm)
Ewido Online Scan (http://www.ewido.net/en/)
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 18, 2006, 04:24:08 PM: How can I get to those sites on my PC when my keyboard won't type anything? I can open my web brower and thatt's it :(?
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 18, 2006, 04:27:39 PM: Oh wait! I have an idea... I think I can scan it now... 1 sec
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 18, 2006, 04:30:48 PM: Good luck, we'll keep the light on.
(Safe Mode + Networking may be an option if your OS supports it)
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 18, 2006, 06:51:15 PM: Alright, I scanned with the second one but couldn't get the first one to work with no keyboard capabilities. It found some stuff, deleted it, and restarted my PC, but the problem is still here.
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 18, 2006, 07:30:46 PM: Thanks for that keyboard thing -- it really helps! But, unfortunately, not enough. The online scan is givving my trouble. It keeps sending me to some error screen about java. I have the latest java version, so idk what's going on.
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 18, 2006, 09:32:04 PM: The onscreen keyboard doesn't work :(

I am at a loss
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 18, 2006, 11:20:43 PM: Have you tried Safe Mode + Networking?
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 03:32:28 AM: Okay, I got it to scan and here are the results:

Incident Status Location

Adware:adware/securityerror Not disinfected c:\windows\system32\ot.ico
Dialer:dialer.avv Not disinfected c:\windows\downloaded program files\gdnUS2339.exe
Potentially unwanted tool:application/winfixer2005 Not disinfected c:\windows\downloaded program files\UWA6P_0001_N91M1807NetInstaller.exe
Adware:adware/comet Not disinfected c:\windows\inf\dm.inf
Adware:adware/wupd Not disinfected c:\program files\Admilli Service
Adware:adware/sidesearch Not disinfected C:\Documents and Settings\Trevor\Application Data\Lycos
Hacktool:rootkit/zaqt.a Not disinfected hkey_local_machine\system\currentcontrolset\services\DP1112
Adware:adware/exact.bargainbuddy Not disinfected Windows Registry
Adware:adware/powerscan Not disinfected Windows Registry
Adware:adware/surfaccuracy Not disinfected Windows Registry
Adware:adware/sqwire Not disinfected Windows Registry
Adware:adware/ist.yoursitebar Not disinfected Windows Registry
Adware:adware/ncase Not disinfected Windows Registry
Potentially unwanted tool:application/zango Not disinfected HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{99410cde-6f16-42ce-9d49-3807f78f0287}
Adware:adware/searchexe Not disinfected Windows Registry
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 03:36:35 AM: Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[.atwola.com/]
Spyware:Cookie/FortuneCity Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[.fortunecity.com/]
Spyware:Cookie/Maxserving Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[.maxserving.com/]
Spyware:Cookie/Peel Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[.peel.com/]
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[.realmedia.com/]
Spyware:Cookie/Adserver Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[adserver.filefront.com/]
Spyware:Cookie/Humanclick Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[hc2.humanclick.com/]
Spyware:Cookie/Humanclick Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[hc2.humanclick.com/hc/28521566]
Spyware:Cookie/Humanclick Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[hc2.humanclick.com/hc/58340112]
Spyware:Cookie/Searchportal Not disinfected C:\Documents and Settings\Trevor\Application Data\Mozilla\Firefox\Profiles\3duked79.default\cookies.txt[searchportal.information.com/]
Adware:Adware/SystemDoctor Not disinfected C:\Documents and Settings\Trevor\Local Settings\Application Data\ed945939.exe
Spyware:Spyware/Virtumonde Not disinfected C:\WINDOWS\msagent\odcrsv.dll
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\btynsdys.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\cccuxydv.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\ciosdrnm.exe
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 03:38:43 AM: Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\clqxqpes.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\drxqkhcu.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\ed945939.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\etmmcsci.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\fjqlswfq.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\fwoydttj.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\jfrgbyyo.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\kvmhldwk.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\lhsltceg.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\lltjlrhb.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\lvdqvxsr.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\nyoiijes.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\pmldkxjb.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\qrsrcvij.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\smvjgpei.exe
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 03:39:26 AM: Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\vppedvev.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\wrlhbmfr.exe

...whew

What now?
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 19, 2006, 03:51:50 AM: Download, install & update...
CLEANUP
Ccleaner (http://www.ccleaner.com/download/)
(During install, uncheck the Yahoo Toolbar option)
(After install, set Options>Advanced> 'Uncheck the 48 hour box')
ANTI SPYWARE
Adaware (http://www.lavasoft.de/software/adaware/)
Spybot S&D (http://www.safer-networking.org/)
ANTI VIRUS
AVG Free (http://free.grisoft.com/freeweb.php/doc/2/)
(After install, set Options to 'scan all files')
ANTI TROJAN
Ewido for W2K & XP (http://www.ewido.net/en/download/)
or
A-squared a² for 98 & ME (http://www.emsisoft.com/en/)
(Winall)

Turn off System Restore if applicable. (ME & XP users)

Run Ccleaner
Run Ad-Aware
Run Spybot
Run AVG Free
Run Ewido or a-squared (a²)
Re-start in Safe Mode
Re-run AVG Free

Re-start in Normal Mode
Turn on System Restore if applicable. (ME & XP users)

Then click on the link below for vundo removal instructions.
http://www.bleepingcomputer.com/forums/topic18610.html

Then re-run the 2 online scans and come back with any results.
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 02:31:12 PM: I reinstalled the drivers twice and both my mouse and keyboard use wires to connect to my PC

I am currently trying to do all of the steps outlined by FED
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 04:48:07 PM: THese scans take forever :( I am just now restarting in safe mode... updates to follow soon
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 04:56:57 PM: Hm. I've just encountered a different problem; how can I start in safemode without a working keyboard? How do I hold F8?
Title: Re: Mouse and Keyboard Troubles
Post by: GX1_Man on November 19, 2006, 05:33:01 PM: A wired keyboard should have no problem IF the PS/2 ports are intact and the motherboard/BIOS are functional. USB and wireless things can have issues, but you said you were wired?
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 05:48:08 PM: Yeah, The regular wires with the circular plugs and the pins and whatnot. THe motherboard has been recently (4 months ago) replaced and the pins and stuff are not bent and are all there.
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 19, 2006, 09:00:25 PM: You wouldn't be the first person to have the mouse & keyboard plugs in the wrong holes.

So what happens when you try to get to the safe mode menu?
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 10:29:49 PM: I don't know how to get to safe mode when my keyboard doesn't work. How do I do it?
Title: Re: Mouse and Keyboard Troubles
Post by: Hoop2077 on November 19, 2006, 11:01:57 PM: If the keyboard and mouse won't even work on startup, it seems that the problem would be hardware related and not software related right? Wired keyboards and mouses don't even need drivers do they?

Just guessing,
Hoop2077
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 19, 2006, 11:37:30 PM: That's a good point/guess. If I knew more about computers I might be able to call it a "great" guess. Or a "horrible" guess. I guess.

The only thing about that is BOTH my mouse AND keyboard went bad at the SAME TIME, so it makes me think it is some virus or something.
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 20, 2006, 12:00:01 AM: Quote
You wouldn't be the first person to have the mouse & keyboard plugs in the wrong holes.
Did you check this, does anyone else have access to your computer plugs?

Boot the computer and start tapping the F8 key.
http://www.computerhope.com/issues/chsafe.htm
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 20, 2006, 01:05:50 AM: I'm in the process of another online scan right now (it will take all night), but I checked the plugs (again) and they are indeed in the right places. I'll have to go to that site you just linked and trying it out tomorrow.
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 20, 2006, 02:09:35 AM: What realtime protection are you running on your computer, antivirus, antispyware, firewall?
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 20, 2006, 12:57:35 PM: Let's see... I have Trend Micro's PC-cillin Internet Security 2006. It includes realtime anti-virus and anti-spyware. I also have a firewall up.

Scan results:

Incident Status Location

Adware:adware/securityerror Not disinfected c:\windows\system32\ot.ico
Dialer:dialer.avv Not disinfected c:\windows\downloaded program files\gdnUS2339.exe
Adware:adware/comet Not disinfected c:\windows\inf\dm.inf
Adware:adware/wupd Not disinfected c:\program files\Admilli Service
Adware:adware/sidesearch Not disinfected C:\Documents and Settings\Trevor\Application Data\Lycos
Adware:adware/exact.bargainbuddy Not disinfected Windows Registry
Adware:adware/powerscan Not disinfected Windows Registry
Adware:adware/surfaccuracy Not disinfected Windows Registry
Adware:adware/sqwire Not disinfected Windows Registry
Adware:adware/ist.yoursitebar Not disinfected Windows Registry
Potentially unwanted tool:application/zango Not disinfected HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{99410cde-6f16-42ce-9d49-3807f78f0287}
Adware:adware/searchexe Not disinfected Windows Registry
Adware:Adware/SystemDoctor Not disinfected C:\Documents and Settings\Trevor\Local Settings\Application Data\ed945939.exe
Spyware:Spyware/Virtumonde Not disinfected C:\WINDOWS\msagent\odcrsv.dll
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 20, 2006, 12:59:30 PM: Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\ciosdrnm.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\clqxqpes.exe
Adware:Adware/SystemDoctor Not disinfected C:\WINDOWS\system32\ed945939.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\etmmcsci.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\fwoydttj.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\jfrgbyyo.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\nyoiijes.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\pmldkxjb.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\qrsrcvij.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\wrlhbmfr.exe
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 20, 2006, 01:02:41 PM: Well, with no keyboard, I wouldn'tr be able to navigate to safemode or even press enter to select it anyway.
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 20, 2006, 01:16:29 PM: Have you tried to get into safe mode?
Have you tried a different PS2 keyboard?
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 20, 2006, 11:00:26 PM: I have tried getting into safe mode but without a working keyboard, I couldn't. I have not yet tried with a different keyboard. Hopefully tomorrow.
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 21, 2006, 10:10:50 AM: Alright. The computer has failed completely. I got a friend who actually knows about computers to come help me, but as luck would have it, as soon as he got here the computer wouldn't even turn on. He recommends a new machine. Any thoughts?
Title: Re: Mouse and Keyboard Troubles
Post by: Launchbay07 on November 21, 2006, 11:16:53 AM: I've called up a professionsal computer repair guy and he says it might be a faulty power supply and that I should look into replacing it.
Title: Re: Mouse and Keyboard Troubles
Post by: Fed on November 21, 2006, 12:41:05 PM: I guess the bottom line is what's in your computer now?
Do you have any rough details, motherboard, cpu, hdd, video etc?
How old is it?
What happens when you push the 'on' button?
What happened when you tried to get into safe mode?
Unplug the computer from the wall socket for 10 seconds, plug it back in & try & start it.