Computer Hope

Software => Internet browsers => Topic started by: robdemarr on October 22, 2004, 12:07:52 PM

Title: I can't get to 1 web site!
Post by: robdemarr on October 22, 2004, 12:07:52 PM

I can't get to www.jjay.cuny.edu my schools web page from my laptop, here at school or from home. Doesn't matter what ISP I use.  I talked to the IT guy at school and he said it's my problem I tried everything( I think). Virus scan (turned up nothing), cleaned out cache, turned off fire wall, ran in safe mode, did windows update, reset to default settings, I think I tried everything. This started two weeks ago, I've added no hardware/software in months. I have cable and wireless for internet. I'm on Windows 2000 Pro.  This is the only web site I can't get to. I reach www.lib.jjay.cuny.edu just fine. I keep getting can't find server message. I tried firefox and no luck. Any help would be great. I also turned off the pop up blocker (I think).

Thanks again,
Rob

Title: Re: I can't get to 1 web site!
Post by: robertmillar on October 22, 2004, 12:23:35 PM

Its working ok from this end.  Try it with a different browser

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 22, 2004, 12:35:21 PM

I tried firefox/mozilla....nothing just get the timed out message.  Also, no yellow triangles regarding Java script issues.

Rob

Title: Re: I can't get to 1 web site!
Post by: Raptor on October 22, 2004, 01:06:07 PM

Did you install SP2?

You may need to disable the built-in Firewall then. Or reconfigure it.

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 22, 2004, 01:17:53 PM

Doesn't SP2 pertain to Windows XP? I have 2000 Pro. How do I get to the Internal Fire Wall thing....?

Title: Re: I can't get to 1 web site!
Post by: merlin_2 on October 22, 2004, 01:23:57 PM

try the ping command in the cmd prompt  or add this site to the trusted zone site

Title: Re: I can't get to 1 web site!
Post by: 2k dummy on October 22, 2004, 01:28:14 PM

Try the IP directly. It could be a DNS problem. http:// 209.2.54.45 I noticed that it is not pingable and does not respond to trace. However, I could reach the site with java script and cookies disabled.

Title: Re: I can't get to 1 web site!
Post by: Computer_Commando on October 22, 2004, 01:33:08 PM

http://www.jjay.cuny.edu/
works perfectly for me with javascript and cookies enabled.

Title: Re: I can't get to 1 web site!
Post by: Raptor on October 22, 2004, 01:43:27 PM

Works for me as well. Using Firefox and using a personalized hosts.dat...

You may need to reformat and reinstall Windows if you require to access the web page frequently?

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 22, 2004, 01:44:24 PM

no luck with www.10.3.68.243   am I putting it in wrong? and/or what should I type when in the comdpromt screen, How do i use the ping command?

Rob

Title: Re: I can't get to 1 web site!
Post by: merlin_2 on October 22, 2004, 02:05:24 PM

(ping command )after the cmd prompt type  ping www.jjay.cuny.edu  this should return packets lost etc..do you get any other error message besides 404?

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 22, 2004, 02:12:10 PM

put in the ping www.jjay.cuny.edu and got 4 "timed out" messages  (Packets sent: 4 Returned: 0 Lost: 4
any other ideas? :(

Title: Re: I can't get to 1 web site!
Post by: merlin_2 on October 22, 2004, 02:22:48 PM

what connection are you using?maybe the site in question takes a while to load and your modem settings need adjusting..like the mtu or ttl..>http://www.dslreports.com/drtcp

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 22, 2004, 02:29:13 PM

I'm using a cable connect the computers in the lower right corner say Speed: 100.0 Mbps, Local Area connection. I'll look into the timing thing.

Title: Re: I can't get to 1 web site!
Post by: merlin_2 on October 22, 2004, 02:39:46 PM

100mps is your nic card....try these tools for a speed test etc>http://www.dslreports.com/tools

Title: Re: I can't get to 1 web site!
Post by: 2k dummy on October 22, 2004, 03:08:25 PM

Access the library page. At the upper left is the school logo. Click on it and see if you can acess the main page from there.

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 24, 2004, 11:39:08 AM

The speed issue is ok, I ran a test and I CAN NOT be pinged.  Reminde:, 2 weeks ago I could get on fine, for the past 2 years.  I turned on the "allow to be pinged" in Macfee, still no luck.

Rob
Thanks for all the help so far.

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 24, 2004, 11:40:10 AM

I can't get on through the library's web site either.

Title: Re: I can't get to 1 web site!
Post by: 2k dummy on October 24, 2004, 12:41:28 PM

I have to believe the problem lies with McAfee. Check the settings carefully. It is blocking the site.

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 24, 2004, 02:32:36 PM

I uninstalled McFee and IE and still no luck..

Rob

Title: Re: I can't get to 1 web site!
Post by: merlin_2 on October 24, 2004, 02:43:28 PM

Can your remind the  folks ..the facts...most folks can access this website with no problems? strange you may think..but you cant not..ok is  it the facts...you are on wireless..yes.. therefore your wlan is the problem...reconfig your settings to access the said website.......the fault as indicating previously...is at your end...delete..your connections save your settings and username and .......use a new setting.. have you tried these sugestions..<no i dont believe it will work> why not..i can only suggest that if you are despereate enough you will try the options that have been posted given.....so far it seems not feedback on this.......

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 24, 2004, 04:49:08 PM

merlin_2,
Thanks for all the help, but it doesn't matter if I'm using the wireless or cable to connect to the internet. I'm having the same problem with my PC @ home.  That's a totaly different set-up. So maybe somekind-a virus or a prob with McFee. I think I'm going to try and re-install windows.  I reconfiged the  lan settings and nothing.  When I goto the config screen i type in ping www.jjay.cuny.edu and get timed out errors. And  I can't trace it either.

Rob

Title: Re: I can't get to 1 web site!
Post by: Computer_Commando on October 24, 2004, 05:45:10 PM

Quote

...When I goto the config screen i type in ping www.jjay.cuny.edu and get timed out errors. ...

ICMP traffic is being blocked by them to lessen the chance of hacker attack.  ping and tracert will not work.

Title: Re: I can't get to 1 web site!
Post by: robdemarr on October 26, 2004, 09:36:39 AM

I fixed it!!!!!!!! With some help of course.  Here at school we have a cyber crime program, so I asked a friend of mine who takes these classes and took his advice.  He said that the schools website only allows certain (my words not his) certain gateway/sub-mask #'s to access the site. So I went to Linksys' web site and figured out how to change my #. Some Gateway/Router thing.  All set now... So Thanks to all for the help.

Cheers,
Rob