Computer Hope

Software => Computer viruses and spyware => Topic started by: docallenlou on May 02, 2007, 03:43:13 PM

Title: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 02, 2007, 03:43:13 PM
good morning everyone! :)
i need all the help i can get from u guys.
i installed the NOD32 antivirus on my pc and found parite b virus,parite b unpacked virus,small K virus and trojan b virus...came from a yulgang bot/auto attack program received by my brother from a friend who plays the scions of fate online game.After scanning and cleaning,it says these viruses cant be cleaned.My pc was still running smoothly after running the anti virus software but after 4 hours pc crashed.When i tried to restart it ,I cannot log in anymore.Deskstop freezes and I cant use  any program.Now more problem is,i had deep freeze installed and i cant unfreeze it.I hired a computer technician to fix the problem but he wasnt able to fix it.
What shall I do?Any advise regarding this?


Note:I am not a computer techie.I use my pc for emails,surfing and confrence calls on msn and ym most of the time.I dont have much knowledge on computer "lingo".

thank you.
waiting for ur replies
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: unlovedwarrior on May 02, 2007, 03:47:29 PM
what windows do you have?? what other protections do you have??

Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 02, 2007, 03:59:19 PM
unloved warrior,im using windows XP.
intel pentium D 2.8GHZ (915) 2X2MB 800 MHZ dual core LGA 775
asus P5VD2-MX CORE2DOU DDR2
512 MB DDR2
western digital 80GB 7200 RPM
INNO3D GF6500 PCI EXPRESS 128MB

i hope this is helpful info.
i bought pc 2 months ago.so its basically new.
Now i cant use it and the computer techie i hired cant fix the problem as well.
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: unlovedwarrior on May 02, 2007, 04:02:30 PM
what other protections do you have?? do you get any error messages
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 02, 2007, 04:04:26 PM
protection?
=i only have deep freeze installed 2 months ago and just installed and run the NOD32 anti virus software yesterday...pc crashed after 4hours...
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: unlovedwarrior on May 02, 2007, 04:06:11 PM
do a system restore

start
all programs
accessors
system tools
system restore
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 02, 2007, 04:09:12 PM
no error messages.
after pc crashed and i restarted,all icons on my administrator deskstop are gone and desktop froze.if i switch to guest user,all icons on desktop can be seen but its also frozen.u cant click on anyone of them.i tried to unfreeze my DEEPFREEZE but cant do so also...Techie tried restoring affected programs,but
cant unfreeze DEEPFREEZE as well.   
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: unlovedwarrior on May 02, 2007, 04:10:55 PM
http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

run that and see if that help
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 02, 2007, 04:27:33 PM
ok.i will try it when i get home in 30mins.im using pc from work.thank u very much!
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: GX1_Man on May 02, 2007, 06:32:39 PM
Do you have a real WIndows CD? Is this home or pro?
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 03, 2007, 09:03:03 AM
I dont know if the techie who assembled my pc and installed the programs used real Windows CD.

I havent been able to fix it yet.
Same problem:cant run any program right now.if i start pc,deskstop still froze and on depfreeze.
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: unlovedwarrior on May 03, 2007, 09:12:48 AM
go into safe mode and disable deepfreeze and anything else thats not required for start up

rapidly press f8 before windows loads

go into msconfig to do this

start run enter msconfig click ok and go to start up and uncheck any programs like wordd or deepfreeze that arent required for windos to start up
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: GX1_Man on May 03, 2007, 06:59:57 PM
I dont know if the techie who assembled my pc and installed the programs used real Windows CD.

If you didn't get a CD and COA sticker on the case it is probably not.

Everyone needs a real Windows CD sooner or later. In your case it appears to be sooner.  ;)
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 04, 2007, 11:47:16 AM
hi!

to GX1_Man: techie installed real windows Xp cd...

Was unable to Unfreeze my pc.So, Reformatted my pc today and running smoothly now.
Downside is,I lost my free hours to reformatting it instead of going to sleep after work.lol.and lost important files!:(
Installed another anti virus software,deep freeze and firewall from my internet provider.
After reformat,Scanned for viruses and still found trojan,worm and vbs.small K viruses.
From 1400++ viruses before reformatting,down to 40 trojan,worm and viruses total now after reformat.

Question1.What anti trojan software will I use to be able to delete them completely?and delete the worm as well?

Question2.What exactly is a yulgang program?What does it do?what i just know is,its a bot used in an online game.Is it the one that made my pc crash???


Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 04, 2007, 11:52:45 AM
AntiVir anti virus software installed.Is this good?
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: GX1_Man on May 04, 2007, 04:46:49 PM
From 1400++ viruses before reformatting,down to 40 trojan,worm and viruses total now after reformat.

You should have NOTHING on there after a format. THe rule is to not even connect the cable to the internet until you have installed SP2, a good antivirus and spyware protection. AVG and Spybot come to mind. They're free and they work.
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: unlovedwarrior on May 04, 2007, 06:49:51 PM
superantispyware and avg anti-spyware adaware se personel also
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 04, 2007, 08:07:06 PM
You should have NOTHING on there after a format. THe rule is to not even connect the cable to the internet until you have installed SP2, a good antivirus and spyware protection. AVG and Spybot come to mind. They're free and they work.
[/quote]


That is why I am confused why its not completely cleaned after reformat.  :(
I did not disconnect the cable to the internet when reformating and installing antivirus... :'(
Can u please give me link to these AVG and Spybot sites?I already have antivir.I will install AVG+spybot in addition to my antivir now??

And also after format I can run the programs on drive C but I cant open my drive D...lol. it says

Windows Script Host
Can not find script file "D;\autorun.vbs".

HELP please!
thank you!

Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 04, 2007, 08:10:19 PM
superantispyware and avg anti-spyware adaware se personel also


where can i get these?pls provide a link to their sites pls.thanks.

noobie here :P

Title: Re: my pc crashed after installing NOD32 antivirus
Post by: patio on May 04, 2007, 08:14:08 PM
Even newbies are allowed to google...
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: GX1_Man on May 04, 2007, 08:39:31 PM
Scroll down to the security section

http://www.computerhope.com/forum/index.php/topic,19999.html
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 05, 2007, 06:34:22 AM
thanks :)
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: unlovedwarrior on May 05, 2007, 01:07:59 PM
google lord will provide plenty if ask
Title: Re: my pc crashed after installing NOD32 antivirus
Post by: docallenlou on May 06, 2007, 06:05:15 AM
thank you very much!
I installed AVG and spybot.
scannned and cleaned now.

thanks for the link.i dont have the luxury to google :-\ dont have time.and im afraid also i might download a virus packed site instead of an anti virus lol. :P

Im glad i found this site.
Thank u very much for your time.

Title: Re: my pc crashed after installing NOD32 antivirus
Post by: CBMatt on May 06, 2007, 09:10:03 AM
thank you very much!
I installed AVG and spybot.
scannned and cleaned now.

thanks for the link.i dont have the luxury to google :-\ dont have time.and im afraid also i might download a virus packed site instead of an anti virus lol. :P

Im glad i found this site.
Thank u very much for your time.

Sounds like you need SiteAdvisor (http://www.siteadvisor.com).  It'll make Google a lot easier by telling you what sites are good and what sites are bad.  And SpywareBlaster (http://www.javacoolsoftware.com/spywareblaster.html) will make it just a tad bit safer for you.