Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: Hummingbird on December 14, 2004, 03:07:32 PM

Title: Unable to Print from Internet or Email
Post by: Hummingbird on December 14, 2004, 03:07:32 PM

I have microsoft Windows ME

I upgraded my Norton Anti Virus after downloading this latest version everything went to heck.

I finally uninstalled the product, buttttttttt

now I am unable to print off pages from the internet and my email.

Something has changed I'm sure, I just can't seem to figure out what or how to fix it....if it is fixable.

Any help would be greatly appreciated.

Hummingbird

Title: Re: Unable to Print from Internet or Email
Post by: Neil on December 14, 2004, 03:33:02 PM

What percisely happens when you go to print? Error messages? Can you print from other sources, eg notepad?
Look in printers on the control panel. Any installed?

Title: Re: Unable to Print from Internet or Email
Post by: ArabGuy on December 14, 2004, 03:59:22 PM

1 last thing u can try is restoring everything to an earlier date (u do have winme right?) :D
stupid suggestion but usually it works

Title: Re: Unable to Print from Internet or Email
Post by: dl65 on December 14, 2004, 04:05:12 PM

Hummingbird.......You say you upgraded your Norton AV ....Do you mean you upgraded from say NAV 2004 to NAV 2005 or just received the latest updates via Norton auto update ?

let us know

dl65  ::)

Title: Re: Unable to Print from Internet or Email
Post by: Hummingbird on December 14, 2004, 04:46:52 PM

I downloaded (it was an upgrade) Norton Internet Security 2005....from the internet.

Had problems as soon as I did that.  Computer slow, computer would lock completely up etc.

I called the tech people for symtec and for Dell and they had me delete so many things.  I had no idea what I was doing.

After a frustrating week or two I decided to uninstall the Norton...That dear people is a story in and of itself.

I do not receive error messages at all.  I can get to the internet ...pull up all my favorites etc.  I can also read
and send email from my Outlook Express.

When I want to print one of my emails off I click on the icon...nothing happens..when I click on file and press print nothing happens.

Same think happens on the internet.

My wordprocessing program and my family tree program, those documents will print.

I'm such a computer idiot....I know something has changed.  But what??????????

I have tried everything I know how.

Thanks......
Hummingbird

Title: Re: Unable to Print from Internet or Email
Post by: ArabGuy on December 14, 2004, 04:52:39 PM

so that means u tried system restore...right?

Title: Re: Unable to Print from Internet or Email
Post by: dl65 on December 14, 2004, 06:53:24 PM

Hummingbird.......Norton .....usually asks you to uninstall any previous Norton installs before you install a new Norton otherwise all sorts of odd things occur.
This upgrade was it from Symantecs site or did you obtain it from other scources ?
If all else fails you could probably use your system restore to get things back to normal......however you would not have the Norton download .

let us know
dl65  ::)

Title: Re: Unable to Print from Internet or Email
Post by: Hummingbird on December 15, 2004, 12:30:28 PM

Well, Folks, I guess I need a new computer.

I downloaded my virus protection from Symantec....

I did remove my old virus protection first

I went to system restore....blank screen  I had it before because I used it.  After I deleted the new virus protection I lost it.



I went to control panel....blank screen (same as above)

I have requested a refund from Symantec and they have approved it.

Looks like I've lost soooooo much.  I was afraid of that.

The only programs that are working properly is my word processing program, my email and, as you can tell, I can get on the internet.

I have no idea what happened....Thanks for trying to help me.  I guess its a lost cause.

Hummingbird

Title: Re: Unable to Print from Internet or Email
Post by: Neil on December 15, 2004, 02:25:25 PM

In IE, go to file and click print. What printer is selected?

Title: Re: Unable to Print from Internet or Email
Post by: Hummingbird on December 15, 2004, 04:56:59 PM

Hi!

Well I went to IE and each time I clicked print my computer would lock up. I would have to restart my computer to get back to square one.

Then I went to Properties and couldn't find a printer mentioned.

Then I went to the start button, clicked settings and then clicked printer and is says hp desk jet 960 series.

I truly appreciate you trying to help me.

Hummingbird

Title: Re: Unable to Print from Internet or Email
Post by: merlin_2 on December 16, 2004, 01:55:31 AM

did you try right-click on the webpage with your  mouse and use.....print option......ok?......do a search for c:\windows\options\cab\folder    scroll down the list till you come across the scanreg icon......next to it is one called SETUP if you clicked this icon it will re-install your system back to the first time you plugged your pc in.....no files lost..no disks required at all...........other options like scanreg/fix typed after the msdos prompt may work but my old mate norton <huh>does a lot of damage to a pc some will argue. you do need a anvir program on you pc however  freeones like anvir personal edition can be found  at majorgeeks.com ........and another tip dont use ie6 winme does not like it much.....

Title: Re: Unable to Print from Internet or Email
Post by: Hummingbird on December 17, 2004, 08:30:44 AM

Hi! Merlin.....

Thank You!!!  Thank You!!! Thank You!!!

I now have everything back and I can print.  

I truly thought it was a lost cause.  

Forever Grateful,
Hummingbird