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Software => Computer software => Topic started by: sandratz on January 30, 2008, 12:21:11 AM

Title: MS Word 2003 takes a long time to open
Post by: sandratz on January 30, 2008, 12:21:11 AM

Hi,

When I try to open MS Office Word 2003, first a 'Windows Installer' window flashes quickly with a message 'preparing to install.....' then finally word opens after some time.
The other office programs; excel, access, etc, don't bring this problem when opened. What is causing this to happen? How do I get rid of the 'Windows Installer' window? My os is Win xp pro.
 

Title: Re: MS Word 2003 takes a long time to open
Post by: neljan on January 30, 2008, 07:40:44 AM

Hiya

Have you tried a repair?

(control panel > add or remove programs > microsoft office > change > reinstall/repair)

Title: Re: MS Word 2003 takes a long time to open
Post by: soybean on January 30, 2008, 08:57:41 AM

neljan's suggestion does not help, see Documents that have attached templates take a long time to open in Word 2002 and in Word 2003 (http://support.microsoft.com/kb/830561/).

Title: Re: MS Word 2003 takes a long time to open
Post by: neljan on January 30, 2008, 11:20:22 AM

Have you got the same problem then?

Title: Re: MS Word 2003 takes a long time to open
Post by: patio on January 30, 2008, 01:54:23 PM

Where did this install of Office come from? ?
Have you looged on in IE and Dloaded all the updates  for Office ? ?
The installer issue can be addressed but let us know the answers here first so we know what we're dealing with.

Title: Re: MS Word 2003 takes a long time to open
Post by: sandratz on January 30, 2008, 11:44:57 PM

I tried to do a repair but it didn't help.  Also, at the control panels 'Add/remove programs', I found a software called Windows Installer 3.1 (KB893803) Do you think this software is the one causing the problem? Maybe I should remove it?

Title: Re: MS Word 2003 takes a long time to open
Post by: patio on January 31, 2008, 09:31:13 AM

Quote from: patio on January 30, 2008, 01:54:23 PM

Where did this install of Office come from? ?
Have you looged on in IE and Dloaded all the updates  for Office ? ?
The installer issue can be addressed but let us know the answers here first so we know what we're dealing with.

Title: Re: MS Word 2003 takes a long time to open
Post by: sandratz on February 01, 2008, 01:17:01 AM

I got a copy of it from a friend's original cd. No, I did not download any updates.

Title: Re: MS Word 2003 takes a long time to open
Post by: patio on February 01, 2008, 09:18:07 AM

Therein lies the problem...you need to get legit and grab the updates or will continue to have issues.

Open Office is Free and will do most everything Office will do.