Computer Hope
Software => Internet browsers => Topic started by: kandl1219 on March 08, 2008, 03:44:28 PM
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If any one can help Please. Internet explorer opens many window at a time on it's own. I can turn on the computer and then leave the room for a few moments , come back and there be 27 windows open all to my home page. and as i try to do things it opens the randomly. it is to the point where i can't do anything.
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It looks like serious infection. Is your IE still usable, so you can download things?
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IE still is usable till a new window pops up. it takes me to my home page with every new window. when this first started i reloaded windows from scratch. thinking maybe the would solve it but i still opened IE repeatedly, and randomly. since then i have also replaced the hard drive with no change to the problem.
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Download, and install Firefox: http://www.mozilla.com/en-US/firefox/, so you can have one browser, which would work for you.
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Do i then delete IE??
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No, you can't. It's part of Windows. It's always a good idea to have two browsers installed.
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OK i installed firefox and made it my primary browser. so now i have firfox popping up numerous times. in the 30 seconds i was checking out the new browser it opened 16 windows.
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OK, then. Restart your computer in Safe Mode with Networking (after restarting keep tapping F8 key until menu appears). Reply from Safe Mode, and we'll go from there.
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sorry it took so long but i am now on a second computer
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Well, you need to be on infected computer, if we want to cure it.
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ok no problem but it is poping up even in safe mode with network
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Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
and post its log.
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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:44:47 PM, on 3/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\GWMDMMSG.exe
C:\Program Files\Gateway Utilities\GWInkMonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\Cfgwiz.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.rcn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe
O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway Utilities\GWInkMonitor.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\PROGRA~1\NORTON~1\Cfgwiz.exe /R
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {511073AD-BE56-4D43-AE68-93390514385E} (TechToolsActivex.TechTools) - file://C:\Program Files\Gateway\helpspot\TechTools.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1204750590381
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - file://C:\Program Files\Gateway\helpspot\RunExeActiveX.CAB
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - file://C:\Program Files\Gateway\helpspot\StartFirstControl.CAB
O16 - DPF: {CE37E095-ACFF-4380-A856-A560D389E5E1} (XPLControlProject.XPLControl) - file://C:\Program Files\Gateway\helpspot\XPLControl.CAB
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
--
End of file - 4459 bytes
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I don't see much.
Open HJT, and checkmark this entry:
- R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.rcn.com/
Click "Fix checked".
Restart computer.
After restart....
Print these instructions out.
1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/ (http://www.superantispyware.com/)
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html (http://www.superantispyware.com/definitions.html).)
* Close SUPERAntiSpyware.
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen
* Open SUPERAntiSpyware.
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.
RESTART COMPUTER!
2. Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
RESTART COMPUTER!
3. Post new HijackThis log.
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thank you very much. i will try this in the morning. if i don't go to bed soon my wife will have my head. i will post a new log tomorrow and i hope to hear from you then. thank you so much for all your help so far.
thank you very much
chuck
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No worries. Have a good night :)
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SUPERAntiSpyware Scan Log
http://www.superantispyware.com
Generated 03/09/2008 at 11:46 PM
Application Version : 4.0.1154
Core Rules Database Version : 3416
Trace Rules Database Version: 1408
Scan type : Complete Scan
Total Scan Time : 00:38:17
Memory items scanned : 167
Memory threats detected : 0
Registry items scanned : 3191
Registry threats detected : 0
File items scanned : 25400
File threats detected : 2
Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt
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Malwarebytes' Anti-Malware 1.08
Database version: 474
Scan type: Full Scan (C:\|)
Objects scanned: 65420
Time elapsed: 19 minute(s), 31 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
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am i officially up a creek yet??
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Give me new HJT log, please.
How are pop-ups?
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sorry went to bed before i posted the new log. pop ups still extreme still to my home page. i will send new Log in a few moments.
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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:49:51 PM, on 3/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\GWMDMMSG.exe
C:\Program Files\Gateway Utilities\GWInkMonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe
O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway Utilities\GWInkMonitor.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\PROGRA~1\NORTON~1\Cfgwiz.exe /R
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {511073AD-BE56-4D43-AE68-93390514385E} (TechToolsActivex.TechTools) - file://C:\Program Files\Gateway\helpspot\TechTools.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1204750590381
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - file://C:\Program Files\Gateway\helpspot\RunExeActiveX.CAB
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - file://C:\Program Files\Gateway\helpspot\StartFirstControl.CAB
O16 - DPF: {CE37E095-ACFF-4380-A856-A560D389E5E1} (XPLControlProject.XPLControl) - file://C:\Program Files\Gateway\helpspot\XPLControl.CAB
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
--
End of file - 4641 bytes
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Clean...
Download SDFix (http://downloads.andymanchesta.com/removaltools/sdfix.exe) and save it to your Desktop.
* Run the SDFix.exe by double clicking on it.
* Allow it to install into the default location which is c:\SDFix
* Now please reboot your computer into Safe Mode:
# After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
# Instead of Windows loading as normal, the Advanced Options Menu should appear;
# Select the first option, to run Windows in Safe Mode, then press Enter.
* When you have booted into safe mode, open the C:\SDFix folder and double click RunThis.bat to start the script.
* Type Y to begin the cleanup process.
* It will remove any Trojan Services or Registry entries found and then prompt you to press any key to Reboot.
* Press any Key and it will restart the PC.
* When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
* Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
* Attach the Report.txt file to your next message.
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SDFix: Version 1.155
Run by Owner on Mon 03/10/2008 at 11:15 PM
Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix
Checking Services :
Restoring Windows Registry Values
Restoring Windows Default Hosts File
Rebooting
Checking Files :
No Trojan Files Found
Removing Temp Files
ADS Check :
Final Check :
catchme 0.3.1344.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-10 23:19:44
Windows 5.1.2600 Service Pack 2 NTFS
scanning hidden processes ...
scanning hidden services & system hive ...
scanning hidden registry entries ...
scanning hidden files ...
scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0
Remaining Services :
Authorized Application Key Export:
[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
Remaining Files :
File Backups: - C:\SDFix\backups\backups.zip
Files with Hidden Attributes :
Finished!
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Still pop-ups?
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Yes 15 times since my last post
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Are those pop-ups titled Internet Explorer?
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12 more since last post all firefox which is what i switched my primary browser to.
Do you think it might be a hardware problem?
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No. What kind of pop-ups are they? Nasty stuff?
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no they are all my home page
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Those all windows are from the same page?????
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Yes
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I've never heard about anything like this...
Did you say, that IE does very same thing?
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yes
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thank you again for all your help but i need to get to bed. thank you for all your help i hope to hear from you soon
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No problem...
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Try disconnecting the keyboard, see if it has any affect...
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That was a good post neljan, because it made me stop thinking about malwares. Computer is clean, so it must be something else.
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I have a similar thing with the laptop, sometimes the shift key gets stuck...
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Well actually i have tried disconnecting the keyboard the touch pad and the short cut keys with all of them disconnected the browser still pops up randomly and often.
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I'm running out of options. Computer is definitively clean.
Do those pop-ups happen when you open Firefox, or even without opening it?
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without opening it. i can turn it on and leave the room while it starts up. when i return 5 min later firefox (which is now my primary browser) open to my homepage about 12 times. in 12 different windows.
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Uninstall Firefox completely, as described here: http://kb.mozillazine.org/Uninstalling_Firefox
Reinstall.
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ok same problem
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In this case, in my opinion, you're facing reformat, and reinstall, unless someone else will come up with better idea.
I'm sorry.
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Do you have your XP disc?
If so, click on start > run then enter sfc /scannow (*note the space between sfc<space>/)
This will replace any damaged system files, your personal files will be untouched.
Worth a shot...
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i believe i did that already i replaced the hard drive and re installed windows. is re format different??
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Have you tried resetting IE?
http://support.microsoft.com/kb/923737
(I know your problem is affecting Firefox aswell but it can't hurt to try. Reset then try IE)
Also make sure you have all critical updates from Microsoft updates...
See if theres any change...
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i still have the same problem. i am afraid i may have to take it somewhere to have it repaired. but i know they will run all the spyware and ad ware scanners and the will have no luck. just like i have. and then they will reload windows. all of witch i have already done and they will charge me $200 dollars and i will still have the same problem.
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As Broni advised, format the HD then reinstall windows from scratch.
Here's a guide:
http://lifehacker.com/software/windows/geek-to-live-how-to-format-your-hard-drive-and-install-windows-xp-from-scratch-157578.php
Good luck & sorry I couldn't be more help...
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sorry i have been away/
i formated the hard drive and i have the same problem as before. it acts up before i even log ono the internet.