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Microsoft => Microsoft Windows => Windows XP => Topic started by: okla400ex on June 04, 2008, 04:29:34 PM

Title: computer will not startup
Post by: okla400ex on June 04, 2008, 04:29:34 PM

I was cleaning out temporary internet files and Bitdefender popped up with a virus alert. Each time I would acknowledge an alert another would pop up. Eventually the computer locked up. I performed a hard shutdown and now when I try to restart it wants me to choose between safe start, starting at my previous settings, or starting as is. No matter which choice I make the computer always comes back to that screen asking me to make the choice. Can I use the system restore disc and just re-install the OS, or will the virus persist even through that?

OS = Windows XP Home addition

Thanks

Title: Re: computer will not startup
Post by: devlin on June 04, 2008, 05:27:50 PM

Not sure what is causing the problem but if you use your restore disc and do a re-install the whole hard drive will be wiped clean of everything....including virus's..

Good Luck

Title: Re: computer will not startup
Post by: brett74 on June 04, 2008, 06:12:20 PM

hi welcome to ch it sounds like your infected please read this link and a malware specialist will be with you shortly


http://www.computerhope.com/forum/index.php/topic,46313.0.html